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IT Manager

Provo, Utah

Position Summary
The IT Manager will be responsible for the day-to-day management of the company’s IT infrastructure, systems, and support, while also contributing to strategic initiatives that improve scalability and efficiency. This role is primarily tactical (80%), ensuring smooth operations across devices, networks, and applications, with a smaller focus (20%) on longer-term IT planning and integration. This role will eventually build an IT team, and the focus will shift away from tactical to supervisory.

Key Responsibilities

Infrastructure & Operations (Tactical Focus)

  • Oversee daily IT operations, ensuring reliability and uptime of systems, devices, and networks.
  • Administer Microsoft 365, including Exchange Online, SharePoint, and OneDrive.
  • Maintain and support a mixed PC and Mac environment.
  • Provide device management and end-user support for both remote and on-site employees (4 offices, ~30% remote workforce).
  • Troubleshoot hardware, software, and network issues to resolution.
  • Support and optimize Slack as the company’s primary communication platform.
  • Oversee IT ticketing ensuring appropriate SLAs are met and providing reports to senior leadership.
  • Manage IT procurement, licensing, and vendor coordination.

Security & Compliance (Partnership)

  • Work directly with the Director of Information Security on cybersecurity initiatives.
  • Support compliance efforts with relevant data protection regulations (e.g., PCI and SOC2).
  • Experience handling security incident responses
  • Execute IT-related tasks required for security and compliance programs.

Strategic Contribution (20%)

  • Provide input into IT roadmap and technology planning.
  • Identify opportunities to improve scalability, automation, and system efficiency.
  • Partner with business leaders to align IT priorities with organizational goals.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of progressive IT experience, including 1–2 years in a supervisory or management role.
  • Strong hands-on experience with:
    • Microsoft 365 administration and migrations.
    • Google Workspace to Microsoft 365 migrations.
    • Windows and macOS environments.
    • IT systems integration during acquisitions.
  • Solid understanding of cybersecurity principles and IT best practices.
  • Strong troubleshooting, communication, and project coordination skills.

Preferred Certifications

  • Microsoft Certified: Enterprise Administrator Expert
  • Google Workspace Administrator
  • CompTIA Security+ or CISSP
  • ITIL Foundation or PMP (a plus)

What We Offer

  • Comprehensive medical, dental, and vision benefits. 
  • Paid professional development opportunities to help you grow in your career.
  • Flexible work arrangements, including hybrid work environment options.
  • Paid time off
  • Paid Parental Leave and Paid Volunteer Day
  • 401 (k) investment opportunity with Company Match
  • Engaging, collaborative company culture

Salary: $90-110k + Bonus Opportunity
Location: On-site, Provo, Utah
#LI-Onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

 

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