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Payments Analyst

Provo, Utah

Quilt is looking for an experienced Payment Analyst to join our growing CX team! In this role, you will serve on a team of Payment ops and act as an internal advocate for our team and customers. The Payment Analyst is vital in helping our new and existing customers get off the ground and start processing.

Please note that this role is based out of our office in Provo, UT.

Key Responsibilities:

  • Internal Support: Configure customer accounts, including sending applications, adjusting rates, and assigning cases to the Onboarding team.
  • Rate Discrepancies: Investigate and resolve payment discrepancies and other payment‑related issues.
  • Documentation: Maintain accurate records of case interactions, assignments, setup details, and assist in refining SOPs.
  • Daily Audits: Review all reports daily and ensure accuracy; confirm all new cases are completed and assigned by end‑of‑day.
  • SLA Compliance: Ensure adherence to Service Level Agreements to meet customer expectations and business requirements.
  • Account Support: Verify all customer services are active and accounts are fully enabled for a strong customer experience.
  • Salesforce & Partner Portal Management: Work across multiple CRMs and ensure accurate updates and manual data migration into Salesforce.

 

Qualifications:

  • Education: BA or BS degree preferred but not required
  • Experience: 1–2 years in customer service, software implementation, or customer operations
  • Technical Skills: Experience with Microsoft Suite, and Salesforce preferred
  • Task Management: Ability to manage multiple tasks effectively
  • Proactivity: Demonstrates proactive and innovative approach
  • Communication: Strong written and verbal communication with understanding of situational best practices
  • Organization: Exceptional organizational skills
  • Attitude: Positive attitude and empathetic demeanor
  • Customer Focus: Commitment to excellent customer service
  • Team Player: Ability to work collaboratively with cross‑functional teams

 

What We Offer:

  • Certification: Certified Great Places to Work for 2022
  • Company Events: Monthly company events
  • Retirement: 401k investment opportunity
  • Healthcare: Medical, Dental, and Vision Plans
  • Time Off: 120 hours of Paid Time Off per year
  • Salary: $45–50k per year, depending on experience

#LI-onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

 

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