Back to jobs

Website Onboarding Specialist

Provo, Utah

Website Onboarding Specialist Role Overview: 

As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Quilt's website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform. 

Website Onboarding Specialist Duties 

  • Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices. 
  • Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time. 
  • Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' jewelry websites. 
  • Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule. 
  • Help control scope creep by clearly defining project boundaries and managing client expectations. 
  • Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Quilt's standards for design, functionality, and user experience. 

Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.  

Required Skills & Experience 

  • 1–3 years of experience working with websites or web platforms 
  • Working knowledge of HTML5 
  • Ability to edit page structure, forms, embeds, and metadata 
  • Working knowledge of CSS3 
  • Ability to style layouts, typography, and components 
  • Familiarity with responsive design principles 
  • Experience working in a CMS or website platform (e.g., Webflow, WordPress, Squarespace, or similar) 
  • Comfort making changes to existing websites without breaking functionality 
  • Basic understanding of how websites are hosted and published 

Technical Fundamentals 

  • Familiarity with: 
    • Responsive layouts and mobile-friendly design 
    • Cross-browser testing and troubleshooting 
    • SEO basics (headings, meta tags, page structure) 
    • Ability to integrate common third-party tools (forms, analytics, embeds) 
    • Understanding of basic web performance and usability best practices 

Communication & Collaboration 

  • Strong written and verbal communication skills 
  • Comfortable working directly with customers, including non-technical users 
  • Ability to explain technical concepts clearly and confidently 
  • Organized, reliable, and able to manage multiple onboarding projects at once 
  • Willing to ask questions, learn quickly, and take ownership of outcomes 

Nice to Have 

  • Basic JavaScript familiarity (reading or making small edits) 
  • Experience with design tools such as Figma or Adobe XD 
  • Awareness of accessibility best practices 
  • SaaS or customer-facing onboarding experience 

 

What can we offer you, you ask? 

  • The best company culture around! (We recently won a Top Place to Work Award in Utah) 
  • Opportunities for advancement within our organization. 
  • Company activities such as Lagoon Day, movie nights, and dinners! 
  • A fully stocked kitchen waiting for you. 
  • Employee Referral Program, earn money for referring your friends. (Who doesn’t like more money?) 
  • Paid Training 
  • Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F) 
  • The ability to earn additional bonuses and incentives 
  • Paid Time Off (120 hours) 
  • Medical, Dental, Vision, Life Insurance Plans, and a 401k 

Salary: $26.50/ hour

Location: Provo, UT

#LI-onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

 

Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.

Create a Job Alert

Interested in building your career at Quilt LLC? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Quilt LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.