Fulfillment Operations Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

We are seeking a proactive Fulfillment Operations Manager to optimize our fulfillment operations and drop ship supplier relationships as we continue to scale. In this role, you will manage a variety of vendors across our fulfillment center operations. Your efforts will drive performance improvements, streamline logistics operations, and ensure timely order fulfillment, ultimately enhancing customer satisfaction.

Responsibilities:

• Manage day-to-day operations for our same day fulfillment center operations and dropship vendor relationships.
• Conduct weekly business reviews, analyze metrics, and implement corrective actions to ensure performance goals are met.
• Collaborate cross-functionally to streamline operations and achieve a 3-5 day order-to-delivery cycle from overseas.
• Develop enhanced dashboards and reporting tools in partnership with engineering to support data-driven decision-making.
• Lead continuous improvement initiatives to optimize fulfillment workflows, reduce costs, and enhance overall operational efficiency.
• Prepare and present comprehensive reports on fulfillment metrics, operational performance, and strategic initiatives to senior leadership.

Qualifications: 

• 7-10 years of experience in fulfillment, distribution, or logistics roles, with a focus in small parcel and ecommerce.
• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field; Master’s degree preferred.
• Proven track record in managing vendor relationships and driving efficiencies in fulfillment operations.
• Strong analytical skills with proficiency in data interpretation.
• Excellent communication and negotiation skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Results-oriented mindset with a focus on operational excellence and continuous improvement.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.