Director Logistics Operation - India

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Roles & Responsibilities 

• Oversee strategy and operational responsibilities including review and approval of SOPs and changes into first-mile inventory transfer from India regional suppliers, receipt/storage, pick/pack/ship and freight operations procedures and processes.
• Manage supplier relationships, quality issues, inventories, daily 3PL operated fulfilment and dispatch freight cycle times, and costs as per agreed SLAs.
• Manage advanced booking with freight brokers, airlines or ocean carriers, daily linehaul to origin airports and hand over to ground staff at international airports.
• Ensure zero package mis/short pick and shipment loss during international transit and handover to US airport ground staff.
• Establish control structures to operate, audit and remediate shortcomings to consistently meet  >98% same-day order fulfilment.
• Establish and enforce redundant or fallback models in freight booking and transfer services to achieve utmost reliability in end-to-end freight transfer (uplift-retrieval) in <24 hr.
• Collaborate with IT and other logistics operations functions to automate freight events data collection and build a system for inventory receipt, fulfilment and freight operations. 
• Stay current on market conditions for India-based logistics and global freight trends and communicate market updates across the organization.   
• Report on daily progress and status of all operational metrics to leadership and operating teams
• Establish an organisational structure by assigning responsibilities, delegating authority, recruiting, selecting, and training employees globally, and developing a leadership bench.
• Develop and implement operations financial strategies, including budgets and cost controls.
• Follow country and partner specific contractual and legal policies as directed.

Experience Required

• 10+ years of experiences and demonstrated success in India parcel fulfillment and US inbound cross border logistics, specifically in freight booking and transfer management
• Management experience in D2C fulfillment, 3PL operations and freight management
• Deep understanding of international freight forwarder, IATA and air/ocean cargo service ecosystem and providers
• Working in a fast-paced, start-up environment – with a focus on operational efficiency
• Strong leadership and interpersonal skills; ability to influence others without formal authority
• Excellent written and oral communication skills
• Demonstrated creativity and ingenuity in developing successful strategies for business growth
• Strong oral and written communication in English is a must and bilingual in English and Hindi is a strong plus
• Experience hiring and leading diverse teams across different parts of India 

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.