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Senior Product Manager

San Francisco, California, United States

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE:

The Senior Product Manager thrives in a fast-paced, performance-driven environment and is passionate about delivering a seamless, engaging ordering experience that drives meaningful business impact and opens new growth opportunities. Collaborating with our team of world-class product managers, engineers, data scientists, marketers, UI/UX designers, and e-commerce experts, you’ll be dedicated to ensuring customers enjoy an exceptional customer experience, developing innovative order management, self-service, and customer service solutions that guarantee a delightful journey from start to finish.

RESPONSIBILITIES:

  • Define and execute the customer’s post-order, self-service, and customer service product experience
  • Develop and actively maintain product roadmap to improve product in ways that have the biggest impact on company KPIs
  • Work cross-functionally with business, UI/UX, data science, engineering, and other product leaders to prioritize development work and achieve roadmaps across different functional areas
  • Develop innovative ways to use AI to improve both the customer’s experience and the CS team’s experience
  • Be the scrum master and product owner (define stories and detailed specifications) in engineering sprints
  • Manage risks in execution and scrappily unblock team to reach goals
  • Define and monitor KPIs, making quick adjustments to ensure strong performance

REQUIREMENTS:

  • Overall 6+ years of experience with at least 3 years in product management role for ecommerce, marketplace, or other transactional products
  • Track record of growth in prior roles
  • Proven ability to influence cross-functional teams without formal authority
  • Demonstrated success in defining and launching excellent products
  • Strong analytical skills in leveraging data to drive product decisions and improve metrics
  • Deep user empathy and understanding of user experience requirements
  • Excellent written and verbal communication skills
  • Capable of tackling ambiguous problems
  • Proficiency in SQL to independently analyze data, uncover customer insights, and monitor key performance metrics
  • Experience working in a high growth consumer business, whether eCommerce or other industries
  • Experience working with geographically dispersed teams

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Pay Range

$60,000 - $200,000 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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