Global People Operations Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Responsibilities:

Strategic Global HR Process Development:

• Design, implement, and optimize end-to-end global HR processes, including but not limited to onboarding, offboarding, performance management, and employee engagement.
• Collaborate closely with leadership and cross-functional teams to ensure HR processes align with business objectives and foster a positive employee experience.

Policy and Procedure Establishment:

• Custodian of comprehensive HR policies and procedures that adhere to global regulations and best practices.

Rippling/ HRIS Tool Expertise:

• Possess in-depth knowledge of Rippling or similar HRIS tools to streamline and automate HR processes.
• Configure, implement, and maintain the Rippling platform to support global HR operations.
• Provide training and ongoing support to employees and HR staff on the effective use of Rippling.
• Collaborate with external providers and Quince’s engineering team to ensure that we automate all repeatable processes

Employee Relations:

• Foster a positive and inclusive work environment by handling employee queries with sensitivity and professionalism.
• Address employee concerns and disputes, ensuring timely resolution and adherence to company policies.
• Understand common issues and proactively resolve them through better use of processes and technology

Statutory Compliance 

• Knowledge on Labor Laws and regulations
• Stay current with changes in labor laws and ensure company policies and practices are updated accordingly.
• Maintain and regularly review documentation to ensure all policies reflect current regulations, covering areas such as leave, benefits, and equal opportunity employment
• Ensure accurate record-keeping for payroll, benefits, and employee working hours to comply with labor laws.
• Identify potential labor law risks and implement proactive measures to mitigate them.

Data Analytics and Reporting:

• Leverage data and analytics to provide insights into HR metrics and trends.
• Develop and generate regular reports to help leadership decisions related to workforce planning, employee performance, and engagement.

Skills Required:

• Master's  degree in Human Resources, Business Administration, or a related field. 
• Proven experience 6+ years as an HR operations professional with at least 4+ years in Global HR operations and process optimization.
• Demonstrated expertise in using Rippling or similar HRIS tools.
• Strong understanding of Global People Processes.
• Excellent interpersonal and communication skills with the ability to work collaboratively in a cross-functional and multicultural environment.
• Strategic mindset with the ability to align HR initiatives with business goals.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.