Commercial Leader-Head of UK

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE: Head of Market – UK

We’re looking for a Head of Market – UK to serve as Quince’s business owner and country leader, responsible for launching and scaling our presence in the UK and broader Europe as we expand our international footprint. This is a high-impact, full-stack leadership role spanning go-to-market strategy, team building, operations, and full P&L ownership.

In this role, you will create a locally resonant customer experience while upholding Quince’s global brand promise: high quality, radically low prices, and responsible production. Success in this position means building a sustainable and scalable market presence—driving profitable growth, operational excellence, and strong local brand affinity.

You will report directly to the Head of International and collaborate cross-functionally across digital, supply chain, merchandising, marketing, and customer care to blend strategic vision with hands-on execution.

Responsibilities

• Serve as the General Manager for the UK, owning market strategy, full P&L responsibility, and end-to-end customer experience.

• Localize and execute Quince’s international market playbook, adapting to UK/EU regulatory, operational, and consumer needs.

• Build and lead a high-performing, cross-functional team across digital, marketing, logistics, merchandising, and customer experience—either directly or through matrixed leadership.

• Drive customer acquisition and retention strategies, optimizing key growth metrics such as LTV/CAC and payback periods.

• Develop and oversee the country-specific business case, including budgeting, forecasting, and performance tracking.

• Manage third-party partners and vendors across last-mile delivery, payments, returns, and other key operational functions.

• Partner with HQ teams in product, engineering, and operations to localize the website, app, payments, and logistics experience for the UK and EU.

• Lead merchandising and assortment strategies that reflect local preferences, seasonality, and performance data.

• Serve as the internal advocate for UK and European customers, sharing insights to inform global product, marketing, and CX strategies.

• Provide regular reporting, performance updates, and market insights to international leadership.

Qualifications

Required:

• 15+ years of experience in general management, eCommerce, strategy, or operations roles.

• Proven success launching or scaling a market or region from inception to maturity.

• Deep understanding of the UK consumer landscape and eCommerce ecosystem.

• Demonstrated P&L ownership, with strong financial acumen and business case development skills.

• Experience leading and developing cross-functional or matrixed teams across geographies.

• Familiarity with international eCommerce operations, including logistics, fulfillment, payments, returns, and customer experience.

• Strong leadership presence with the ability to attract, inspire, and retain top talent.

• Exceptional analytical, strategic, and execution skills with a high bias for action.

• Bachelor’s degree required.

Preferred:

• Experience in a high-growth, digital-first, or consumer brand environment.

• Background working across global or multinational teams.

• Direct experience localizing eCommerce platforms, operations, or marketing strategies for new regions.

• MBA or equivalent advanced degree.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.