Head of Supply Chain-United Kingdom

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE: Head of Supply Chain, Planning, Inventory & Returns (UK-Based)

We’re looking for a Head of Supply Chain, Planning, Inventory & Returns to lead Quince’s end-to-end supply chain operations across the UK and Europe while contributing to our global supplier network. In this role, you will build and oversee regional distribution and warehousing infrastructure, manage inventory planning across multiple markets, and optimize the customer returns journey.

Success in this position means creating an agile, efficient, and scalable supply chain that supports both direct-to-consumer operations and global growth. This role is essential to advancing Quince’s mission to make luxury-quality essentials accessible and sustainable through operational excellence and innovation.

Responsibilities

• Lead the setup, implementation, and ongoing operations of UK/EU-based distribution centers (DCs) and warehousing solutions.

• Define and execute regional supply chain strategies that align with global business goals and comply with local regulatory requirements.

• Partner cross-functionally with global teams to align forecasts, promotions, and fulfillment planning.

• Develop planning models and decision frameworks to minimize stockouts, reduce excess inventory, and improve cash flow.

• Oversee purchasing, replenishment cycles, and inbound logistics from global manufacturing partners.

• Build and manage mid- to last-mile logistics across the UK and Europe, leveraging both in-house and third-party logistics providers (3PLs).

• Implement a customer-centric returns and reverse logistics process that is efficient, cost-effective, and brand-aligned.

• Track and analyze returns trends to inform decisions on product, sizing, and packaging.

• Foster and maintain strong relationships with manufacturing partners across Asia, the EU, and other key regions.

• Support supplier onboarding, compliance, and performance management to ensure operational excellence.

• Negotiate favorable commercial terms that balance cost efficiency, ethical standards, and service levels.

Qualifications

Required:

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field.

• 12+ years of experience in supply chain leadership with demonstrated success managing end-to-end global operations.

• Strong experience with global supplier management and UK/EU operational exposure.

• Proven track record in establishing and scaling distribution centers and warehouses, and optimizing eCommerce fulfillment across multiple markets.

• Expertise in demand planning, inventory optimization, and supply chain cost modeling.

• Hands-on experience with 3PL management, carrier negotiations, and reverse logistics.

• Proficiency with ERP, WMS, and supply chain planning tools (e.g., Anaplan, NetSuite).

Preferred:

• Advanced degree (e.g., MBA, MSc in Supply Chain or Analytics) or professional certifications (e.g., CIPS, APICS, Six Sigma).

• Established network and deep knowledge of the European supply chain landscape, including regulatory and logistics nuances across EU markets.

• Experience applying AI and large language models (LLMs) to supply chain forecasting, automation, or decision-making.

• Exposure to digital supply chain transformation initiatives leveraging advanced analytics and intelligent automation.

• Track record of success in fast-scaling, high-growth environments, ideally in direct-to-consumer (DTC) or omnichannel commerce.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.