IT Engineer - 2

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Role Scope

We’re looking for an experienced and self-driven IT Engineer 2 to join our growing IT team. This role will be pivotal in maintaining and improving our office infrastructure, device management, security compliance, user onboarding/offboarding, and support operations as we scale globally. You’ll work cross-functionally with stakeholders, vendors, and internal teams to ensure seamless IT operations and optimal employee experience.

Responsibilities

End-User Support

• Serve as the first point of contact for IT support tickets and troubleshoot software, hardware, and network issues.
• Support onboarding/offboarding by provisioning and deprovisioning hardware, accounts, and access rights.
• Guide users on best practices and maintain documentation for common issues and solutions.

IT Asset & Access Management

• Assist in managing inventory of laptops, accessories, and peripherals.
• Enroll and manage devices using MDM tools like JAMF or Kandji.
• Support access control through tools like Google Workspace, OKTA, or JumpCloud.

Office IT & Network Support

• Provide onsite and remote support for AV, conference room systems, Wi-Fi, and VPNs.
• Help maintain network devices such as routers, switches, and firewalls under senior guidance.
• Ensure security standards are followed for endpoints and office setups.

Security & Compliance

• Assist in patch management, encryption compliance, and basic IT audits.
• Support periodic access reviews and enforce IT policies.

Automation & Documentation

• Work with senior IT engineers to automate repetitive tasks using available tools or scripts.
• Contribute to and maintain internal IT knowledge base and SOPs.

Qualifications

• 2–5 years of hands-on IT support or systems administration experience.
• Familiarity with MDM tools (JAMF, Intune, or Kandji).
• Experience with user account administration in Google Workspace or Microsoft 365.
• Basic knowledge of networking concepts (IP, DNS, VPNs, Firewalls).
• Strong troubleshooting, communication, and documentation skills.