IT Engineer - 3

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Role Scope

We’re looking for an experienced and self-driven IT Engineer 3 to join our growing IT team. This role will be pivotal in maintaining and improving our office infrastructure, device management, security compliance, user onboarding/offboarding, and support operations as we scale globally. You’ll work cross-functionally with stakeholders, vendors, and internal teams to ensure seamless IT operations and optimal employee experience.

Responsibilities

IT Infrastructure & Operations

• Ensure uptime, reliability, and scalability of office IT infrastructure (WiFi, VPN, firewalls, conferencing systems, etc.).
• Monitor and manage hardware inventory, provisioning, and asset lifecycle.
• Oversee laptop provisioning through Apple Business Manager, JAMF, or equivalent tools.
  Administer user accounts and access policies via Google Workspace and OKTA (or similar tools).
• Coordinate IT setup for new office spaces or coworking locations, including network planning and vendor engagement.

Onboarding & Offboarding Automation

• Execute seamless employee onboarding and offboarding processes, including provisioning/deprovisioning access and assets.
• Work with stakeholders (People Ops, Security, Finance) to automate workflows using tools like OKTA, JumpCloud, Workato, etc.

Security, Compliance & Governance

• Enforce IT policies and compliance standards (asset tracking, patching, encryption, endpoint protection).
• Conduct periodic audits of devices and access to ensure governance and security best practices.
• Support business continuity and disaster recovery operations as required.
  
  

End-User Support

• Respond to L2/L3 support escalations and assist the IT support team with issue triaging.
• Provide support for software issues (GSuite, Slack, Zoom, VPN, device configurations, etc.).
• Maintain documentation for processes, SOPs, and troubleshooting guides.

Qualifications

• 5–8 years of experience in IT engineering or support roles in fast-paced environments.
• Proficiency with MDM tools (e.g., JAMF, Intune, Kandji) and IAM platforms (e.g., OKTA, JumpCloud).
• Hands-on experience with office network setup: routers, switches, firewalls, VPN configuration.
• Experience with GSuite administration, including managing users, groups, and policies.
• Strong understanding of asset management and security practices (encryption, endpoint protection, patching).
• Familiarity with scripting or automation (e.g., Bash, Python, PowerShell) is a plus.
• Excellent problem-solving, documentation, and cross-functional communication skills.