Production Manager - Jewellery (North)

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE IDEAL CANDIDATE 

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. 

Overview

Quince is seeking a highly organized and detail-oriented Production Manager to oversee the end-to-end production lifecycle of our jewelry category. The role requires strong experience in sourcing, production, vendor management, and supply chain optimization with a customer-first mindset. This position will play a critical role in ensuring efficient lead times, cost optimization, vendor performance, and seamless execution of both standard and custom orders.

As a Production Manager, you will be responsible for creating great vendor experience, and driving initiatives with vendors shortening the lead time and ensuring vendors are delivering on time to keep our in stock high. You will report to the regional head of production and will work cross-functionally with our global-based sourcing team and logistics team. 

Key Responsibilities

Production Management

• Conduct end-to-end lead time assessments and implement initiatives to reduce production timelines, enhancing efficiency and effectiveness.
• Develop the capability and oversee daily order validation, selecting and releasing orders to primary or secondary vendors based on capacity.
• Review vendor open order reports weekly, resolving issues causing delays and ensuring timely communication of delays with Customer Service.
• Verify vendor portal order fulfillment on a regular basis for all Made-to-Order (MTO) items.
• Manage vendor on-time delivery (OTD) metrics with the goal of achieving 90%+ OTD across all suppliers.
• Manage lead times for MTOs around holiday factory closures, updating and adjusting timelines proactively.
• Perform regular checks to ensure all lead times of active styles are accurate and updated in the ERP system (Product Catalog).
• Coordinate closely with Planning and Vendors to align forecast accuracy and maintain inventory min/max levels to support shorter lead times.
• Support the loose diamond program through stock management, inventory selection, and fulfillment.

Vendor & Supply Chain Management

• Work closely with sourcing, inventory planning, and engineering teams to optimize production efficiency, data quality, and supply chain operations.
• Manage strategic partnerships with vendors, ensuring compliance with Quince standards and delivering an excellent partner experience.
• Conduct Quarterly Business Reviews (QBRs) with vendor management to review strategy, performance, highlights, and areas for improvement.
• Explore cost savings opportunities in production while ensuring efficient use of resources.

Customs & Specials

• Develop and oversee the Customs & Specials production process in collaboration with merchandising, sourcing, and customer service.
• Manage special and custom orders from approved concept to completion, including tracking, quality checks, and timely delivery.
• Communicate customer specifications clearly with product development and customer service teams, ensuring custom pieces meet quality and brand standards.
• Proactively address and resolve issues during the custom order process to ensure customer satisfaction.

Qualifications & Competencies

Experience: 

• 10+ years of sourcing, procurement, and production experience in the jewelry industry, with strong exposure to US-based online retailers (M2C).
• Proficiency in MS Excel with ability to work on and analyze large data sets, create reports, and use advanced functions for decision-making.
• Familiarity with operations coordination or production role with ERP systems experience (NetSuite required; Spring Systems a plus).

Technical Knowledge:

• Deep understanding of jewelry production processes (gold, diamonds, loose stones, MTO, and custom orders).
• Familiarity with compliance, sustainability practices, and lean / JIT manufacturing.

Skills & Attributes:

• Strong project management, organizational, and calendar discipline.
• Highly analytical, detail-oriented, with excellent problem-solving and process improvement abilities.
• Strong communication skills (written, verbal, and presentation) with ability to collaborate cross-functionally and with external vendors.
• Proficient in inventory management, order processing, and ERP tools.
• Customer-centric mindset with ability to balance efficiency, cost savings, and brand enhancement.
• Positive, proactive, and adaptable in a fast-paced, evolving environment.

Education: Bachelor’s degree preferred.

What We’re Looking For

An agile, results-driven professional with a GM mindset, someone who thrives in complexity, can balance multiple stakeholders, and is passionate about delivering exceptional customer experiences while driving operational efficiency in the jewelry supply chain.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.