Job Application for Manager/Sr. Manager of 1st Mile OPS & Implementation at Quince

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Summary
Quince is seeking a Manager/Sr. Manager, 1st Mile OPS & Implementations to lead and manage daily logistics operations, ensuring the achievement of KPIs and SLAs. This role involves collaboration with manufacturing vendors and 1st mile partners, requiring a proactive, results-driven approach.

Responsibilities

Manage 1st mile arrangements and operations from major origin countries to global fulfillment centers.
Design and manage SOPs, driving operational excellence according to KPIs and SLAs.
Support local factories in booking pickups and assigning logistics partners based on selection logic.
Ensure smooth operations from pickup to delivery at global fulfillment centers, including international freight and import clearance.
Collaborate with logistics procurement on freight solution development and partner collaborations.
Track cross-border transportation to ensure service levels are met by logistics partners.
Address operational issues proactively, working with internal and external parties to find solutions.
Work with logistics product and technology teams to develop intermediated logistics solutions.
Conduct data analysis to generate performance reports and improvement suggestions.
Participate in new logistics programs as part of Quince's global expansion plan.

Qualifications

8+ years of experience in logistics or supply chain, with familiarity in cross-border e-commerce logistics operations.
Bachelor's degree or higher, with proficiency in English reading, writing, and communication.
Strong logical thinking and solution design capabilities with industry acumen.
Outstanding communication skills, with a focus on results and stress resistance.
Expertise in data analysis, including report writing and data visualization.
Strong project and process management skills.

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Pay Range

$1 - $2 USD

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.

Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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Manager/Sr. Manager of 1st Mile OPS & Implementation

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