Manager/Sr. Manager of 1st Mile OPS & Implementation

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Summary
Quince is seeking a Manager/Sr. Manager, 1st Mile OPS & Implementations to lead and manage daily logistics operations, ensuring the achievement of KPIs and SLAs. This role involves collaboration with manufacturing vendors and 1st mile partners, requiring a proactive, results-driven approach.

Responsibilities

• Manage 1st mile arrangements and operations from major origin countries to global fulfillment centers.
• Design and manage SOPs, driving operational excellence according to KPIs and SLAs.
• Support local factories in booking pickups and assigning logistics partners based on selection logic.
• Ensure smooth operations from pickup to delivery at global fulfillment centers, including international freight and import clearance.
• Collaborate with logistics procurement on freight solution development and partner collaborations.
• Track cross-border transportation to ensure service levels are met by logistics partners.
• Address operational issues proactively, working with internal and external parties to find solutions.
• Work with logistics product and technology teams to develop intermediated logistics solutions.
• Conduct data analysis to generate performance reports and improvement suggestions.
• Participate in new logistics programs as part of Quince's global expansion plan.

Qualifications

• 8+ years of experience in logistics or supply chain, with familiarity in cross-border e-commerce logistics operations.
• Bachelor's degree or higher, with proficiency in English reading, writing, and communication.
• Strong logical thinking and solution design capabilities with industry acumen.
• Outstanding communication skills, with a focus on results and stress resistance.
• Expertise in data analysis, including report writing and data visualization.
• Strong project and process management skills.