3PL Operations Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE:

We are seeking an experienced operations leader to oversee our newly launched 3PL fulfillment warehouse in Buena Park, CA. This is an on-site role, where you will partner closely with our 3PL provider to manage and optimize day-to-day warehouse operations while laying the foundation for scalable growth. The ideal candidate has a proven track record of leading high-volume ecommerce or retail logistics, with deep expertise in warehouse management, inbound and outbound flows, and performance optimization. Success in this role means stabilizing and scaling a new facility, achieving top-tier accuracy, speed, and cost efficiency. This position is a key driver of our supply chain strategy and a critical link in delivering an exceptional customer experience.

RESPONSIBILITIES:

• Oversee 3PL Operations
  Manage daily warehouse and fulfillment operations with domestic third-party logistics (3PL) providers, ensuring timely and accurate order processing across all channels.
• Monitor SLAs & Performance Metrics
  Track, analyze, and enforce service level agreements (SLAs) for order fulfillment, shipping accuracy, and on-time delivery.
• Outbound Fulfillment Optimization & Performance Management
  Oversee order fulfillment efficiency to ensure accurate picking, packing, and shipping. Optimize carrier selection, shipping speed, and cost while driving improvements in on-time shipments and order accuracy.
• Inbound & Receiving Management
  Coordinate with suppliers, carriers, and 3PLs to ensure smooth inbound freight flow. Monitor receiving processes to minimize delays, accelerate putaway, and ensure inventory accuracy upon arrival.
• Inventory & Warehouse Coordination
  Work closely with internal inventory teams to manage stock levels, minimize stockouts, and ensure accurate inventory transfers between facilities.
• Issue Resolution & Escalations
  Identify and resolve fulfillment issues such as delayed shipments, mispicks, and damaged goods, escalating to carriers or warehouse partners as needed.
• Process Improvement
  Implement best practices and continuous improvement initiatives to increase fulfillment speed, reduce costs, and enhance customer satisfaction.
• Technology & System Integration
  Partner with IT and operations teams to optimize WMS, OMS, and ERP integrations for seamless order processing, visibility, and automation.
• Carrier & Vendor Management
  Develop and maintain strong relationships with shipping carriers and vendors, negotiate rates, and ensure compliance with fulfillment requirements.
• Reporting & Analytics
  Create and maintain reports on fulfillment performance, operational efficiency, and cost control; use data to identify trends and recommend improvements.

REQUIREMENTS:

• Experience: 7-10 years managing third-party logistics (3PL) providers in a high-volume ecommerce or retail environment, with a proven track record of improving performance, accuracy, and cost efficiency.
• Operations Expertise: Strong background in warehouse and fulfillment management, including inbound receiving, outbound shipping, and inventory control.
• Performance Management: Deep knowledge of SLAs, KPIs, and fulfillment metrics, including shipping accuracy and on-time delivery.
• Systems Knowledge: Hands-on experience with WMS, OMS, and ERP systems; experience in systems integration and automation projects is highly valued.
• Analytical Skills: Strong reporting and data analysis skills using Excel, SQL, or BI platforms.
• Problem Solving: Proven ability to identify, investigate, and resolve operational issues such as mispicks, delays, and inventory discrepancies.
• Communication & Negotiation: Excellent interpersonal skills with the ability to build strong relationships with carriers, vendors, and cross-functional teams. Relationship management skills across vendors, carriers, and internal stakeholders.