Program Manager, Fulfillment & Logistics

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE IDEAL CANDIDATE:

We are seeking an experienced program manager to own the end-to-end implementation of new fulfillment centers and logistics partners as Quince rapidly scales its supply chain. Acting as the single point of accountability, this person will orchestrate site readiness, systems integration, operational handoffs, and stakeholder alignment — ensuring launches happen on time, on budget, and without last-minute scrambles.

The ideal candidate has hands-on experience standing up new facilities and onboarding logistics providers, combined with the ability to bring order to complexity. They thrive in fast-moving, high-growth environments where processes don’t yet exist, and they take pride in building frameworks, SOPs, and playbooks that make each subsequent launch faster and smoother. Beyond launch execution, this person will proactively identify and drive process improvements — uncovering operational bottlenecks, closing gaps between teams, and implementing scalable solutions that strengthen Quince’s broader supply chain performance day-to-day.

Success in this role means turning fragmented, reactive efforts into disciplined, repeatable processes that become the backbone of Quince’s global expansion. This is both an executional and strategic role: leading launches in the near term while continuously improving the systems and workflows that will power a world-class fulfillment network delivering on our promise of speed, efficiency, and customer satisfaction.

RESPONSIBILITIES:

• Lead the end-to-end launch of new fulfillment centers and supply chain partners (partner/site readiness, systems integration, process testing, operational handoff).
• Coordinate onboarding
• Develop detailed project plans with timelines, milestones, dependencies, and risks.
• Act as the main point of contact between internal stakeholders (ops, tech, supply chain, carrier management) and external partners.
• Drive operational readiness: capacity planning, staffing coordination, SOP development, and carrier integration.
• Track and report progress to leadership, escalating risks/blockers early.
• Ensure smooth handoff to steady-state operations once launches/providers are live.
• Build playbooks and repeatable frameworks for faster future launches.

REQUIREMENTS:

• 5–7 years in logistics, supply chain, fulfillment, or implementations.
• Hands-on experience with launching facilities AND onboarding logistics providers.
• Proven success managing multiple concurrent projects.
• Strong stakeholder management and vendor coordination skills.
• Ability to travel to new site/provider locations as needed.
• Comfortable in high-growth / startup or fast-scaling environments.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.