3PL Fulfillment Operations Manager

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE: 3PL Operations Manager – Chicago

We’re looking for a hands-on, data-driven 3PL Operations Manager to oversee Quince’s domestic warehouse and fulfillment operations onsite in Chicago. In this role, you will own day-to-day execution with our third-party logistics (3PL) provider, ensuring timely, accurate, and cost-effective fulfillment across all inbound and outbound workflows.

This is a high-impact role that blends analytical rigor with tactical execution. You will partner closely with internal inventory, planning, sourcing, engineering, and customer experience teams, as well as 3PL supervisors, to drive speed, accuracy, and scalability across the network.

Success in this position means delivering operational excellence, maintaining green KPIs across shipping, accuracy, and receiving, and building a stable, predictable operation that supports Quince’s mission to deliver luxury-quality essentials at radically low prices.

Responsibilities

• Review daily performance across receiving, inventory accuracy, quality, and outbound shipping, ensuring all workflows meet targets (dock-to-stock, accuracy, on-time shipping, defect rates).

• Maintain and manage productivity trackers (UPH by function/zone) to identify throughput opportunities and improve speed, accuracy, and building efficiency.

• Oversee daily warehouse and fulfillment operations onsite in Chicago to ensure accurate picking, packing, and shipping across all channels.

• Track, analyze, and enforce SLAs and KPIs across fulfillment accuracy, shipping performance, and operational quality.

• Coordinate inbound freight with suppliers, carriers, and 3PL teams to ensure smooth receiving, timely putaway, and accurate system capture.

• Partner with internal inventory teams to manage stock levels, prevent stockouts, and manage inter-facility transfers.

• Identify and resolve fulfillment issues such as delayed shipments, mispicks, damaged goods, or process gaps, escalating as needed.

• Oversee workforce planning with the 3PL, including labor allocation, staffing levels, attendance, and workflow execution.

• Manage warehouse space, including bin utilization, pick-front zoning, and allocation of ground vs. air parcel flow.

• Implement process improvements to increase throughput, reduce costs, and improve service levels and customer satisfaction.

• Collaborate with IT and operations teams to optimize WMS, OMS, and ERP integrations for automation, visibility, and accuracy.

• Build and maintain strong carrier and vendor relationships, negotiate competitive rates, and ensure SLA alignment.

• Develop reporting dashboards to track fulfillment KPIs, operational costs, and trend-based opportunities for improvement.

• Work cross-functionally with Customer Experience, Planning, Engineering, and Ops to ensure smooth end-to-end fulfillment execution.

Qualifications

Required:

• 7–10 years of experience managing 3PL or fulfillment operations in a high-volume ecommerce or retail environment.

• Proven ability to improve fulfillment accuracy, throughput, and cost efficiency.

• Ability to work full-time onsite in Chicago.

• Strong background in warehouse operations, including receiving, inventory control, picking, packing, and shipping.

• Deep understanding of SLAs, KPIs, and fulfillment metrics (order accuracy, on-time performance, dock-to-stock, UPH).

• Hands-on experience with WMS, OMS, and ERP systems, including reporting, troubleshooting, and workflow optimization.

• Advanced analytical skills with proficiency in Excel, SQL, or BI tools.

• Strong problem-solving skills with the ability to quickly identify and resolve operational bottlenecks.

• Excellent communication and negotiation skills, with the ability to influence 3PL teams without direct authority.

Preferred:

• Experience stabilizing or scaling a new warehouse or fulfillment operation.

• Experience working with high-volume small-parcel ecommerce operations.

• Background in continuous improvement, LEAN principles, or warehouse optimization initiatives.

• Familiarity with logistics automation tools or transportation optimization platforms.

• Experience with sustainable logistics practices such as packaging optimization or improved returns handling.

• Strong bias toward technology, automation, and data-driven decision-making.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.