Associate Merchant Home Canada

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Associate Merchant, Home

We are seeking an Associate Merchant Home to join our growing team. The Associate Merchant role is responsible for delighting Quince’s growing customer base by expanding and managing a subset of the Home product assortment on Quince Canada. At Quince, we believe that everyone deserves access to high quality products at radically affordable prices.  We believe the marketplace for consumer products is inundated with too many options, and customers find product quality difficult to determine and yet frequently pay more for a variety of things that can be delivered at much lower prices.  

Our goal is to find the best products in the marketplace and connect the makers of these goods directly to the customers who want them. Quince has proven the consumer value proposition in the apparel and accessories categories, especially within the Home space and has built a loyal, repeat consumer base.  

We want to build on that value proposition and continue to scale the Home category in both existing and new product classes.  This merchant will be responsible for managing the assortment, revenue and margins, and overall growth trajectory of certain Home departments for the Canadian market.

Responsibilities

• Own all end-to-end merchandising for a subset of Home, including building assortment, pricing, product launches, and overall performance.
• Contribute to long-term planning by partnering with planning, site merchandising and marketing to grow a subset of the Home business 
• Support delivery of Revenue targets, Product rating, Return Rate
• Partner with the Sourcing Team to align quality, costs, and vendor execution for Canada
• Work closely with Product Development, Sourcing and US Merchants  to develop and improve Home styles based on Customer Feedback from Ratings and Returns
• Obsess about every aspect of our products (quality, price, etc.) to deliver a strong customer value proposition for Canadians 
• Analyze data to drive decision-making, including sales velocity, margin, return rate, conversion, SKU productivity etc.
• Developing a systematic, data-powered action strategy to drive product quality and business improvements using insights from ratings, reviews, and return rates

Qualifications

Required:

• Role is based in Toronto, with 4 days per week (Monday-Thursday) in office requirement
• 3-5 years of retail merchandising experience in home, preferably with luxury expertise
• Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
• Product obsessed with experience in leveraging data tools and external sources
• Critical eye to anticipate customer needs (both the “science” and “art” of retail merchandising)
• Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges
• Excellent written and verbal communication, presentation, and interpersonal skills
• Motivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team success

Preferred:

• E-commerce experience and/or DTC experience
• Bachelor’s Degree

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.