Head of B2B Fulfillment Operations

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Insert Role Title

Quince’s B2B business sells bulk quantities of blank or customized Quince products to other businesses for corporate swag and uniforms. The business is entering a critical scale phase of growth: currently at mid eight-figure in GMV, scaling to nine-figure GMV in 2026. To support this growth, we are building a dedicated B2B fulfillment operation and expanding our in-house decoration operation by opening a new decoration facility in Los Angeles with 8-figure units/day capacity. 

We are looking for a hands-on, strategic operator to build, scale, and relentlessly optimize our B2B fulfillment and decoration operations from the ground up. This role will own the end-to-end process for storing, picking, packing, and decorating products at scale across 2 locations, one in Los Angeles and one in Hong Kong, while leading multi-site teams and partnering closely with engineering, our decoration program leader, and cross-functional stakeholders.

Responsibilities

• Build and scale the B2B fulfillment operation team at our Los Angeles warehouse, taking the operation from 0 to 1 and beyond. Build and scale an in-house decoration team and facility within the warehouse that can process 10,000 units/day in 6 months. 
• Oversee our up-and-running customization operation in Hong Kong, scaling the team from 2 to 10K units a day while ensuring consistency, quality, and cost efficiency.
• Lead the design and implementation of a dedicated B2B fulfilment process path distinct from D2C, including inventory storage, picking, packing, and decoration workflows.
• Lead scale and optimize in-house decoration capabilities (embroidery, screen-printing) overseeing on-the-ground operations managers. 
• Execute on multi-tenant fulfilment operations (operational and technical) to enable distinct packaging and VAS for B2B sales of Quince logistics and fulfilment as a service in H2 2026.
• Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and growth.
• Drive continuous improvement across labor productivity, throughput, quality, cost, and on-time delivery. Define the KPIs and scorecards to measure your operations. 
• Partner with Decoration Program Lead who owns decoration program and offering, order management system, machine and materials procurement/standardization, quality, cost to execute on the decoration Program vision at scale
• Lead capacity planning including labor and space as facility footprint scales from ~10K to 50K+ square feet, and from 0 to 20K+ units/day. 
• Establish operating rhythms, KPIs, and reporting to support rapid growth and operational excellence.

This role will directly manage:

• Hong Kong Ops Manager: leads the Hong Kong decoration team
• Los Angeles Ops Manager (to be hired): leads the US decoration team

Qualifications

Required:

• Proven experience building and scaling B2B warehouse and fulfillment operations, ideally from early-stage to high-growth.
• Experience managing an operations and personnel budget and negotiating with vendors. 
• Experience overseeing multiple sites, including smaller facilities (10K–50K sq ft) that are scaling rapidly.
• Deep understanding of warehouse operations at all levels, from associate workflows to systems (WMS/OMS).
• Strong systems thinker who is confident partnering with Engineering on operational and technical requirements.
• Experience with value-added services (e.g., decoration, kitting, customization) is a strong plus, but not required.
• Hands-on, detail-oriented operator with the ability to zoom out and design scalable processes.
• Comfortable working on-site in a warehouse environment five days per week.
• Customer obsessed, with an emphasis on quality and on-time delivery. 
• Preferred experience managing sites in different countries. 

Key Metrics

• 98% on time delivery 
• 98% quality assurance
• Shrinkage & defects
• % Units Fulfilled Same Day
• Pick Cost/Unit
• Pack Cost/Unit
• Decoration Cost/Unit

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.