Senior Site Merchandiser, Canada

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Senior Site Merchandiser

We are seeking a Senior Site Merchandiser to join our growing team. The Senior Site Merchandiser will play a critical role in executing and optimizing our regional on-site customer journey, ensuring that content and local merchandising strategies align with brand goals and drive customer engagement and conversion. This role is responsible for managing day-to-day content updates, homepage refreshes, and collection landing page (CLP) curation through our CMS platform (Contentful) across 6 environments - web, mobile and app in both French and English. 

Success in this role means delivering an inspiring and seamless customer experience, interpreting site performance metrics to inform changes, and maximizing the effectiveness of our site merchandising strategies. The ideal candidate is a detail-oriented and data-driven executor with a passion for digital retail, an understanding of site functionalities, and a keen eye for both creative and analytical problem-solving.

The person in this role will bring the following attributes to the team:

• Experience in eCommerce and digital merchandising
• Strong familiarity with CMS tools, especially Contentful
• Data-driven mindset with the ability to draw actionable insights from site analytics
• Organized self-starter with a proactive approach to identifying site improvements
• Deep understanding of user experience and digital best practices
• Effective communicator and collaborative team player
• Highly detail-oriented with strong executional follow-through

Responsibilities

• Own and manage day-to-day homepage updates, ensuring content is timely, accurate, and brand-aligned
• Curate and maintain Collection Landing Pages (CLPs) to support seasonal campaigns, regional product launches, and regional marketing strategies
• Leverage CMS tools (primarily Contentful) to publish, edit, and optimize on-site content
• Partner with cross-functional teams (creative, marketing, merchandising, and analytics) to align site content with campaign objectives and product priorities
• Monitor and analyze site metrics (traffic, CTR, bounce rate, conversion, etc.) to identify areas of opportunity and drive continuous improvements
• Support new product launches, brand campaigns, and promotional moments through thoughtful site merchandising
• Troubleshoot content issues and conduct regular QA to ensure an optimal site experience that is also on-brand 
• Stay informed on digital merchandising trends, UX/UI best practices, and industry benchmarks

Qualifications

Required: 

• Role is based in Toronto, with 4 days per week (Monday-Thursday) in office requirement
• 5 - 8 years of experience in site merchandising, eCommerce, or digital content management
• Hands-on experience using a CMS - Contentful experience strongly preferred
• Familiarity with site performance tools such as Google Analytics, ContentSquare, or similar platforms
• Demonstrated ability to interpret data and use insights to guide merchandising decisions
• Exceptional attention to detail, organization, and time management
• Strong written and verbal communication skills
• Comfortable working cross-functionally in a fast-paced, agile environment

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.