Air Freight Operations Coordinator

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Air Freight Operations Coordinator

We are seeking an Air Freight Operations Coordinator to join our growing team. The Air Freight Operations Coordinator is responsible for supporting the day-to-day execution and performance management of the domestic air freight network. This role manages the primary air freight provider, including truckloads moving freight from the FCs to airports, recovery trucks at destination airports, and downstream injection into last mile carriers.

This role ensures that all upstream preparation steps at the FCs are completed correctly so that freight can flow smoothly through the air network. 

This individual acts as the first point of escalation for exceptions or delays and plays a critical role in protecting network speed and reliability.

Responsibilities

Air Freight Execution & Flow Management

• Manage daily air freight movements from FC dispatch through destination injection
• Ensure FC teams are following air freight preparation requirements regarding carton labeling, documentation, sortation, and truck loading order
• Identify and correct upstream errors that impact downstream air performance
• Oversee truckloads from FCs to origin airports and recovery trucks from destination airports
• Monitor scheduled air departures, load acceptance, and flight performance
• Validate that cartons are injected into the correct last mile carriers at destination

Carrier & Provider Management

• Manage day-to-day execution with air freight providers and trucking partners
• Hold providers accountable to SLAs covering pickup, flight departure, flight arrival, recovery, and injection
• Coordinate actions for missed flights, bumps, or capacity constraints

Monitoring, Data Validation & Escalation

• Monitor air freight performance dashboards and carrier reporting
• Validate scan events, flight data, and injection confirmations
• Identify missing scans, misroutes, or failed injections
• Act as first point of escalation for air freight disruptions and execution failures
• Communicate issues clearly with root cause, impact, and recovery plan

Process Improvement & Optimization

• Identify recurring failure points in air freight execution
• Partner with transportation, FC, and visibility teams to improve processes and tooling
• Support optimization of zone skipping, lane design, and injection strategy
• Contribute operational insight to peak planning and contingency planning

Qualifications

Required:

• Strong attention to detail paired with big-picture systems thinking
• Highly self-motivated with strong sense of ownership
• Comfortable monitoring data and validating operational execution
• Calm and decisive under time-sensitive disruptions
• Confident communicating with external carriers and internal teams
• Curious and eager to learn air cargo rules, documentation, and network constraints

Preferred:

• Experience in air freight, transportation, logistics, or operations preferred but not required
• Exposure to air cargo, trucking coordination, or carrier management is a plus
• Familiarity with AWBs, IAC requirements, and air cargo compliance
• Experience with TMS, flight tracking, or visibility platforms

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.