Manager, Air Freight Operations

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Manager, Air Freight Operations

We are seeking a Manager, Air Freight Operations to join our growing team. The Manager, Air Freight Operations is responsible for the execution, vendor management, and performance oversight of the company’s North American air freight network. This role ensures on-time pickup from fulfillment centers, flight performance to SLA, and on-time injection into destination markets to support last mile cutoff commitments.

Responsibilities

Air Freight Vendor Management

• Own day-to-day relationship with domestic air freight providers.
• Lead weekly performance reviews covering:
• On-time pickup from FCs
• Flight departure and arrival performance to SLA
• Missed uplift and bump frequency
• Recovery execution and timeliness
• On-time injection into last mile carriers
• Enforce SLAs, penalties, and structured corrective action plans.

On-Time Pickup & Injection Performance

• Ensure all scheduled FC linehaul moves depart on time to meet airport tender windows.
• Monitor flight performance daily to ensure arrival supports last mile injection cutoffs.
• Drive accountability for recovery plans when flights are delayed, bumped, or canceled.
• Minimize injection misses caused by air delays or recovery breakdowns.
• Establish clear escalation paths for same-day operational risks.

Risk Mitigation & Flight Optimization

• Analyze historical performance to identify recurring delay or bump risks.
• Recommend alternative flight options, departure times, or routings to improve SLA adherence.
• Evaluate tradeoffs between cost, speed, and reliability.
• Develop contingency playbooks for:
• Missed uplift
• Weather disruptions
• Airport congestion
• Capacity shortages
• Partner with forwarders to pre-book critical capacity during peak periods.

FC & Documentation Readiness

• Ensure operational compliance at FCs to support air movement, including:
• Accurate carton labeling
• AWB documentation
• IAC compliance
• Proper sort code segregation
• Partner with FC Operations to correct upstream errors that jeopardize tender acceptance or flight uplift.

• Reduce tender rejections and documentation-related delays.

Financial & Performance Management

• Own domestic air freight cost per pound / per package performance.
• Monitor accessorial charges, recovery costs, and premium uplift spend.
• Identify cost savings opportunities without degrading SLA performance.
• Support budget forecasting and peak season financial planning.

Cross-Functional Alignment

• Partner with Last Mile Operations to align injection cutoff expectations.
• Coordinate with Network Visibility to ensure flight and recovery tracking accuracy.
• Collaborate with FC Operations to protect pickup SLAs.
• Provide performance reporting to Transportation leadership with clear risk visibility.

Qualifications

Required:

• 5-7 years in domestic transportation, air freight, or parcel logistics.
• 2+ years managing freight forwarders or air freight vendors.
• Strong understanding of commercial passenger air cargo operations.
• Experience managing time-sensitive ecommerce freight.
• Proven ability to drive vendor accountability and SLA performance.
• Strong analytical skills with ability to evaluate speed vs. cost tradeoffs.
• Willingness to travel to key origin and destination airports.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.