Warehouse Lead - Live Sales Host, Recommerce

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. 
• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. 

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Warehouse Lead - Live Sales Host, Recommerce 

Quince is a retail and technology company co-founded by a team that has extensive experience transforming retail. We believe in creating beautiful, timeless fashion that is sustainable, accessible, and high-quality. As a Live Selling Host, you'll be a key part of our direct-to-customer recommerce sales strategy, leading engaging live shows that showcase our products and build community with customers.

What You'll Get:

• Competitive Pay that Grows With You: Start at a $24.50 rate with an increase to $25.00 rate after a 90-day successful completion period and increases up to $27.00 over time.
• Comprehensive Benefits: We offer a comprehensive suite of benefits and wellness resources to support your health, including medical, dental, and vision benefits.
• Plan for the Future: Our 401(k) savings program helps you build financial security with confidence.
• Love What You Wear: Enjoy generous credits toward Quince products, quality you'll be proud to own.
• Professional Development: Training and an onboarding experience to set you up for success.

Responsibilities:

• Host 5 live selling shows per week (via Whatnot, Ebay, Poshmark) (4 hours each) across desktop/mobile platforms
• Present inventory, demonstrate product features, and articulate value propositions to drive customer engagement
• Manage real-time chat interaction, answer product questions, and build community with followers
• Track and achieve weekly sales targets and recovery rate minimums
• Conduct pre-show inventory audits and upload shows & inventory to platform
• Stage sold inventory and organize products for pick/pack warehouse personnel post-show
• Maintain professional on-camera presence and communication standards; follow brand guidelines
• Provide feedback on product mix, customer feedback trends, and operational improvements
• Support fellow team members during shows and cover shifts as needed
• Clean up and organize studio and warehouse staging area after each show

Qualifications: 

• High school diploma or equivalent (GED)
• 2-4+ year of live selling, social media content creation, or customer-facing sales experience
• Comfortable on camera; ability to present products with enthusiasm and authenticity
• Strong communication skills, both written and verbal
• Ability to multi-task: manage chat, demonstrate products, track sales in real-time
• Reliable transportation to arrive on schedule for live show times
• Flexible schedule to accommodate varying show times (some shows may be evening or weekend slots)
• Comfortable with Excel, Google Sheets, Slack, and basic software
• Proven attention to detail and ability to work with minimal supervision

KPIs/Success Metrics:

• Streaming: Consistently deliver 20 hours per week with 98%+ attendance rate
• Pre-show inventory audits: +99% independent, zero errors or discrepancies
• Pre-show inventory uploads: 100% independent, zero system errors or missed shows
• Live Show Performance: Sustain 90+ UPH sold across all show types
• Recovery of Goods: Sustain 120%+ PCOGS consistently

Physical Requirements: 

• Lift and carry up to 40 lbs on a regular, daily basis; occasional lifting of up to 50 lbs
• Stand for extended periods throughout the workday
• Use hands for grasping, organizing, and staging inventory items
• Reach, bend, and stretch frequently throughout staging and inventory tasks
• Ability to work in a climate-controlled warehouse environment
• Clear vision and hearing to interact with customers on camera and in-person

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.