Sales Director

Company Overview:

Quiq is at the forefront of revolutionizing customer experiences with our cutting-edge Agentic CX software. We empower businesses to deliver proactive, intelligent, and hyper-personalized interactions that drive loyalty and growth. Our AI-powered platform enables organizations to automate complex customer journeys, anticipate needs, and provide seamless support across all channels. We're a passionate and innovative team seeking a dynamic sales leader to help us expand our market share.

Role Summary:

We are seeking a highly motivated and results-driven Front Line New Business Sales Manager to lead, coach, and inspire a team of Account Executives (AEs) focused on acquiring new logos. This role is pivotal in driving our growth by ensuring the team consistently builds and converts a robust, rep-generated sales pipeline. A key aspect of this position will be fostering and leveraging strategic partnerships to amplify lead generation and accelerate sales cycles. If you thrive in a fast-paced SaaS environment and have a proven track record of building high-performing teams that excel at outbound prospecting and partner engagement, we want to hear from you!

Key Responsibilities:

Team Leadership & Development:

• Recruit, hire, onboard, and train a team of high-performing New Business Account Executives.
• Provide ongoing coaching, mentorship, and performance management to develop individual AEs and achieve team quotas.
• Foster a culture of accountability, continuous improvement, and a strong focus on proactive, rep-driven pipeline generation.
• Conduct regular pipeline reviews, call coaching sessions, and deal strategy workshops.

Rep-Generated Pipeline Focus:

• Develop and implement effective outbound prospecting strategies and tactics for the AE team.
• Train AEs on best practices for territory planning, account mapping, cold outreach, value proposition articulation, and social selling.
• Monitor and drive key activity metrics (e.g., calls, emails, meetings booked) that lead to self-sourced opportunities.
• Ensure AEs are proficient in identifying and qualifying opportunities independently.

Partner Channel Utilization:

• Collaborate with the Partner/Channel team to identify, onboard, and enable strategic partners (e.g., SIs, consultants, technology partners) relevant to the Agentic CX space.
• Train and motivate AEs to effectively co-sell with partners, leverage partner relationships for introductions, and identify partner-influenced opportunities.
• Develop playbooks and joint GTM strategies with key partners to maximize lead flow and pipeline contribution.

Sales Execution & Full Cycle Management:

• Lead and mentor the AE team through the entire new business sales cycle: from initial opportunity identification and qualification, through value proposition development, solution demonstration, proposal creation, negotiation, and successful closure.
• Work closely with AEs to develop and execute robust territory and account penetration plans.
• Actively engage with key executive stakeholders (C-level, VP) within prospect organizations, especially on strategic deals, to build rapport, understand their strategic priorities, champion our solution, and help navigate complex buying processes to facilitate deal closure.
• Provide hands-on assistance in complex deal structuring, negotiation, and closing strategies.
• Ensure accurate forecasting and maintain a high level of CRM (e.g., Salesforce) hygiene and data integrity for pipeline management and deal progression.

Strategy & Collaboration:

• Collaborate with Marketing, Product, and Customer Success teams to ensure alignment, provide market feedback, and refine go-to-market strategies.
• Stay current on industry trends, competitive landscape, and the evolving Agentic CX market to inform sales tactics and strategy.
• Contribute to the development of sales enablement materials and training programs.

Performance & Reporting:

• Establish and monitor key performance indicators (KPIs) for individual AEs and the team, with a strong emphasis on rep-generated pipeline metrics, opportunity movement and partner engagement.
• Provide regular and accurate sales forecasts and performance reports to senior sales leadership.

Qualifications & Experience:

Required:

• 5+ years of B2B SaaS sales experience, with at least 2-3 years in a sales management role leading new business/hunter teams.
• Demonstrable experience building and managing teams that consistently achieve targets through rep-generated pipeline and outbound prospecting.
• Proven success in developing and leveraging partner ecosystems (SIs, VARs, referral partners, tech alliances) to drive sales.
• Strong understanding of modern sales methodologies (e.g., MEDDIC, Challenger Sale, Value Selling).
• Excellent coaching, mentoring, and team motivation skills.
• Proficiency with CRM software (Salesforce preferred) and sales engagement tools.
• Exceptional communication, presentation, and negotiation skills.
• Ability to thrive in a fast-paced, dynamic, and high-growth environment.
• Bachelor’s degree or equivalent experience.

Desirable:

• Experience selling CX, AI, contact center, or automation software solutions.
• Familiarity with Agentic AI concepts and their application in customer experience.
• Existing relationships with potential partners in the CX ecosystem.
• Experience working in a startup or scale-up environment.

Benefits:

• Market competitive total compensation package
• 100% company paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options
• Strong company culture

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are early stage, immigration sponsorship is not available.