Director, Account Management

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. 

As Director of Account Management, you will play a hands-on leadership role overseeing a team of Account Managers focused on driving customer outcomes and business growth across our post-sale lifecycle. You will manage a team already in place, guiding them to improve product adoption, retention, customer sentiment, and expansion across an Enterprise customer base. This role combines strategic oversight with day-to-day management and coaching, and reports directly to the Vice President of Account Management.

You’ll be expected to lead by example—jumping into complex customer situations when needed, reinforcing best practices, and identifying team and process improvements that enhance both customer experience and business performance. This is an excellent opportunity for a player-coach who is ready to step into a broader leadership role while continuing to work closely with both customers and team members.

Responsibilities

• Directly manage and develop a team of Account Managers; provide ongoing coaching, guidance, and performance feedback.
• Actively support Account Managers in complex renewal and expansion conversations and customer escalations.
• Drive team performance against key KPIs including ARR retention and growth, product adoption, customer sentiment, and value realization.
• Work cross-functionally with Sales, Product, Marketing, and Support to streamline the customer journey and remove friction in internal processes.
• Identify team- and process-level improvements; implement repeatable playbooks and engagement strategies that lead to measurable results.
• Share feedback and insights across departments to improve product development, messaging, and overall customer experience.
• Represent the team in internal planning and strategy discussions and help prioritize operational initiatives.

Required Qualifications

• 5+ years of experience managing Account Managers, Customer Success Managers, or similar post-sale customer-facing roles in a B2B SaaS environment.
• Proven ability to lead, coach, and develop high-performing teams while driving accountability and alignment to business goals.
• Experience operating as a player-coach—comfortable both managing and directly engaging with customer accounts when needed.
• Familiarity with the dynamics and expectations of Mid-Market customers and a working knowledge of effective account management tactics for this segment.
• Demonstrated success in improving team KPIs, increasing customer retention, and identifying growth opportunities within customer portfolios.
• Strong communication and interpersonal skills with the ability to collaborate effectively across GTM functions.
• Proficiency in key tools such as Salesforce, Gainsight, G-Suite, and AI tools (e.g., ChatGPT) to help drive customer success operations.

About the Account Management Team

• We ensure that Quorum customers have an amazing experience  while achieving optimal value with our products, earning the right to expand our relationships and business with them.
• We teach our customers on best practices in the government affairs and coach them toward ever more mature government affairs operations.
• We are dedicated to every customer’s success and address their challenges quickly and creatively.
• We act as staunch advocates for our clients, identifying their diverse use cases and consulting with them on how to use Quorum products to fulfill those use cases.
• We regularly support one another to ensure the success of our team and our customers.
• We're very close as a company—we work together, hang out together, and we value each others' ideas and input.

Our Work Environment

• We are an AI-forward team—AI is built into how we work, think, and grow.
• We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Compensation 

• On Target Earnings: $130,000.00 – $160,000.00 (based on experience)

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
• Free Subscription to the Calm App
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
• One-time Work from Home Stipend
• 401k match
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events 
• Bright sunlit open office concept with your own dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks paid parental leave

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE,  NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.