Solutions Architect, Conversational AI & Prompt Engineering

 

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

 

About the Role
We’re looking for a Solutions Architect, Conversational AI & Prompt Engineering to lead the design and optimization of intelligent, scalable, and modular chatbot systems. You’ll own the end-to-end architecture of conversational flows and collaborate across data science, engineering, and product teams to build high-quality conversational AI experiences.

This role blends deep technical expertise in prompt engineering, LLM integration, and conversational design, with strong system thinking and collaboration skills. You’ll also help structure prompt logic across broader AI-driven product experiences.

Key Responsibilities

Conversational Logic & Prototyping

• Design and implement dynamic AI conversation flows that handle multi-turn interactions, interruptions, and alternate pathways.

• Build and manage systems for dialogue state, intent recognition, and entity extraction.

• Architect reusable, scalable chatbot logic using a modular design approach.

Technical Implementation

• Leverage LLM-based AI (GPT, Claude, Gemini, LLaMA, etc.) to build advanced conversational systems.

• Apply conversation modeling techniques like state machines, decision trees, and graph-based flows.

• Use frameworks such as Dialogflow, Rasa, Amazon Lex, Langchain, or similar tools.

• Collaborate with backend teams to integrate bots with APIs, CRMs, and enterprise systems.

• Enhance bot functionality with custom scripts, API calls, and external system integrations.

Optimization, Testing & Maintenance

• Continuously tune and improve intent recognition and response quality using real user data.

• Monitor and resolve conversation breakdowns, mismatches, and fallback issues.

• Develop and run unit, regression, and A/B tests to ensure conversational performance.

• Implement real-time monitoring, analytics, and logging to drive performance insights.

Collaboration & Documentation

• Partner with product teams to align conversational UX with user and business goals.

• Work closely with software engineers and data scientists to refine LLM integration and behavior.

• Document conversation logic, prompt structures, and decision workflows for scalability and maintainability.

It’s a Plus If You Have

• Experience with voice-enabled conversational AI systems.

• Knowledge of vector databases, embeddings, and RAG (Retrieval Augmented Generation).

• Experience applying knowledge graphs in chatbot workflows.

• Familiarity with ML techniques for intent classification and dialog management.

• Prior experience building chatbots in healthcare or other regulated industries.

 

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the  E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). If you require reasonable accommodation during any part of the employment process, please contact us at hr@qventus.com and share the nature of your request along with your contact information. In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.