Senior Client Success Partner

 

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

 

 

About the Role
As a Senior Client Success Partner – Periop, you’ll leverage your deep operating room (OR) experience to develop strong relationships with healthcare leaders and users, manage complex project plans, and ensure clients achieve long-term value from the Qventus platform. You’ll work cross-functionally to ensure successful deployments, high adoption, and continuous engagement, all while shaping the future of our perioperative solutions.

This is an ideal role for someone with a passion for healthcare transformation, a strategic mindset, and the ability to influence outcomes in complex hospital environments.

Key Responsibilities

Client Engagement & Partnership

• Manage and grow partnerships with one or more nationally leading healthcare provider organizations.

• Leverage deep perioperative expertise to gain buy-in from core users, executives, and surgeons.

• Challenge the status quo at client sites and influence adoption of industry-best practices.

Solution Adoption & Enablement

• Drive usage and engagement across the Qventus platform.

• Collaborate with Marketing to standardize training and engagement materials.

• Advocate for critical product improvements and partner with the Product team on new functionality rollouts.

Program & Project Management

• Lead complex, cross-functional client engagements (clinical, operational, technical).

• Coordinate internal teams to meet contractual commitments and drive client satisfaction.

• Navigate executive-level conversations and present clear, data-backed business cases to drive change.

What We’re Looking For

• 4+ years in a healthcare consulting or client-facing SaaS professional services role.

• Polished executive presence with strong storytelling and presentation skills.

• Proven track record of building relationships across all levels of healthcare organizations, from facility leaders to system-wide executives.

• Experience managing accounts with evolving client needs in fast-paced environments.

• Strategic problem solver with a bias toward action and a passion for maximizing client value.

• Strong cross-functional collaboration skills, both internally and externally.

• Familiarity with EHR systems and clinical operations.

• Willingness to travel up to 50% nationwide.

• Excitement about transforming healthcare with AI and data-driven solutions.

It’s a Plus If You Have

• Deep understanding of the surgical domain and perioperative workflows.

• Familiarity with acute care patient flow and hospital throughput solutions.

• Experience with change management and leading system-wide transformations.

 

 

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the  E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). If you require reasonable accommodation during any part of the employment process, please contact us at hr@qventus.com and share the nature of your request along with your contact information. In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.