Director of Office Services and Administration

Imagine if you had the skills, knowledge, and teammates to both understand the root of the world’s most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world’s precious resources.

RA Capital is among the leading providers of capital and services to the most promising innovators in the world.  We invest flexibly—seed to IPO and beyond, anywhere in the world—with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital’s large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people. 

If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you’ll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don’t get us started on our compliance team’s wicked sense of humor; nothing about what we do is boring. 

Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you’ll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency.  

Join us to invent a happier, healthier, more productive future - and have fun doing it.

Overview:

The Director of Office Services and Administration is responsible for overseeing and optimizing all facets of office management, facilities, and administrative services. This senior role ensures that the office environment is efficient, professional, safe, and supportive of the organization’s strategic goals. The successful candidate will drive process improvements, manage budgets, supervise administrative staff, and serve as a critical liaison between departments to foster a seamless operational workflow. The ideal candidate must thrive in a fast-paced, high-touch environment.

Key Responsibilities:

• Leadership & Executive Assistant Team Management:
• Supervise and mentor administrative team, fostering a culture of high performance and continuous improvement.
• Build and maintain a dynamic capacity-planning model to match EA headcount to partner/senior executive needs, factoring in travel seasons, board-meeting cycles, and parental leaves.
• Design a tiered support structure (primary EA, secondary backup, shared services pool) so every senior executive has seamless coverage.
• Establish OKRs/KPIs for each EA, inclusive of in office vs remote coverage.
• Conduct regular performance reviews and provide professional development opportunities.
• Office Operations Management:
• Oversee day-to-day office services, including facilities management, mail distribution, reception, and administrative support.
• Develop, implement, and maintain policies and procedures to ensure efficient office operations.
• Manage the Administrative team and office services team, ensuring consistent coverage for the executives, top-notch support, and seamless office operations.
• Facilities & Vendor Management:
• Manage costs, ensuring we are efficient and uncompromising in quality purchasing and vendor management.
• Analyze expenses and implement cost-reduction strategies without compromising service quality.
• Coordinate maintenance, repairs, and enhancements for office spaces.
• Establish and manage relationships with external vendors and service providers, ensuring quality service delivery and compliance with contractual obligations.
• Support offices in NYC and San Francisco as needed, leveraging local resources.
• Project Management & Strategic Initiatives:
• Support office relocation, renovation, and expansion projects.
• Collaborate with IT, HR, and Finance departments to support company-wide initiatives and technology integration.
• Compliance & Risk Management:
• Ensure that all office operations adhere to local, state, and federal regulations, including OSHA safety and environmental standards.
• Develop and oversee emergency procedures with office and facilities team, and the business continuity plans with IT, Compliance, Finance and HR.
• Communication & Coordination:
• Act as the primary point of contact for administrative issues across the organization.
• Facilitate effective internal communications to support collaborative work environments.

Required Qualifications:

• Bachelor’s degree required, advanced degree a plus.
• 15+ years of progressively responsible experience in office management, facilities administration, or a similar role.
• Demonstrated leadership experience with a proven ability to manage and develop large teams with a range of backgrounds and experiences in a matrixed organization
• Strong financial acumen, including experience managing budgets and vendor contracts.
• Excellent organizational, problem-solving, and project management skills.
• Proficiency with office software, facilities management systems, and general business applications.
• Exceptional written and verbal communication skills.

Preferred Qualifications:

• Professional certifications in facilities management or administration.
• Experience in a multi-location or corporate environment.
• In-depth knowledge of workplace safety, regulatory compliance, and risk management practices.

Competencies & Skills:

• Leadership & Decision-Making: Ability to guide teams effectively and make strategic decisions under pressure.
• Organizational Skills: Excellent multitasking, planning, and organizational capabilities.
• Communication: Strong interpersonal skills with the ability to communicate across all levels of the organization.
• Problem-Solving: Creative and innovative thinker with a knack for process improvement and resource optimization.
• Vendor Negotiation: Skilled in negotiating contracts and managing vendor relationships to achieve the best service outcomes.

Key Requirements:

• Must be based in the Greater Boston area
• Must be willing to work on a hybrid schedule out of our Boston based office
• Must be authorized to work in the United States without any sponsorship