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Software Automation & Platform Engineer — Federal Health IT

Remote — United States

Software Automation & Platform Engineer — Federal Health IT

Location: Remote — United States

Engineer Smarter Workflows. Deliver More Reliable Federal Health IT Services.

Rackner is seeking a Software Automation & Platform Engineer to design, build, and advance automation capabilities that strengthen complex enterprise technology operations.

In this hands-on role, you'll transform manual processes into efficient, reliable workflows that improve service delivery, reduce operational friction, and enable teams to work more effectively. You'll engineer solutions across ServiceNow, enterprise integrations, and modern software delivery platforms, combining technical expertise with practical problem-solving.

Working alongside engineering, architecture, security, and operations teams, you'll modernize established systems, resolve integration challenges, and deliver measurable improvements while maintaining service continuity.

Key Responsibilities

  • Evaluate automation opportunities using service data, operational trends, and stakeholder input; maintain a prioritized automation backlog that supports informed decisions and measurable service improvements.
  • Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub, including request catalogs, role templates, and self-service forms that streamline service delivery.
  • Develop and maintain REST API integrations that connect ServiceNow with approved enterprise systems, enabling reliable data exchange and coordinated workflows.
  • Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions, incorporating automated testing, quality checks, and security practices to strengthen software delivery.
  • Integrate approved AI-assistant capabilities with ServiceNow case creation and authorized knowledge resources while operating within applicable security and operational requirements.
  • Validate automation and integration changes, diagnose technical issues, and implement improvements that increase reliability, maintainability, and operational performance.
  • Execute controlled releases and limited pilots in coordination with authorized stakeholders, measure results against approved requirements, and support troubleshooting or rollback when necessary.

Required Qualifications

  • 4+ years of professional software engineering or platform engineering experience.
  • Hands-on experience developing automation with ServiceNow Flow Designer and Integration Hub.
  • Experience with GitLab CI/CD and infrastructure as code.
  • Developing or implementing REST API integrations.
  • Eligibility for a Tier 3 federal background investigation.

Preferred Qualifications

  • ServiceNow Certified Application Developer (CAD) certification.
  • Experience with Microsoft Power Platform.
  • Developing or integrating AI-assisted workflows, including large language model (LLM) or retrieval-augmented generation (RAG) capabilities, in security-controlled environments.
  • Supporting software automation, platform engineering, or enterprise integrations within federal technology or similarly regulated environments.

Why Rackner?

At Rackner, you'll contribute to engineering improvements that help federal healthcare teams deliver dependable technology services.

This position brings together software development, platform automation, and enterprise integration, giving you the opportunity to solve meaningful operational challenges and see the impact of your work.

You'll collaborate with experienced technical professionals, strengthen systems that support essential services, and help translate engineering solutions into lasting operational value.

Benefits & Perks

Rackner offers a comprehensive benefits package to eligible employees, including:

  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with company matching contributions.
  • Paid time off and paid holidays.
  • Professional development and company-supported certification opportunities.
  • Home-office equipment and remote-work support.
  • Fitness and wellness reimbursement programs.
  • Weekly pay and company team events.
  • Benefits are subject to applicable plan terms and eligibility requirements.

Work Arrangement

This position is remote within the United States.

Equal Employment Opportunity

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

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