Senior Associate, Customer Solutions – Program Readiness & Enablement

ABOUT US

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategic and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

ABOUT THE JOB

This role focuses on pre-pilot technical readiness, managing the implementation of RADAR’s platform by coordinating dependencies, timelines, and documentation between engineering teams and customer stakeholders. You will support a smooth pilot launch by ensuring all technical and operational aspects are ready to go and will assist in enabling a seamless handoff to the post-go-live optimization team.

In your first 30 days, you will:

• Complete onboarding with the Customer Solutions, Deployment Operations, and Customer Experience teams.
•  Review RADAR’s pilot deployment plans, tooling, and documentation templates.
• Learn customer data infrastructure and backend system considerations.
• Shadow program readiness assessments or implementation calls.
• Begin maintaining the master checklist for store readiness criteria

In your first 60 days, you will:

• Coordinate internal tasks related to technical configuration, testing, and integrations.
• Track cross-functional dependencies using standard planning tools.
• Schedule and document customer readiness checkpoints.
• Refine internal enablement resources to reflect lessons from early pilots.
• Support setup of dashboards for go-live tracking and validation.

In your first 90 days, you will:

• Independently manage all documentation and readiness tracking for assigned pilots.
• Lead execution of final readiness assessments and confirm pilot eligibility.
• Coordinate with Customer Experience and Product teams to support testing and validation.
• Partner with engineering to review test results and sign-off criteria.
• Identify opportunities to improve implementation workflows and share recommendations.

ABOUT YOU

Required:

• You have 2+ years experience in project coordination, technical support, or implementation.
• You have experience working across technical and customer-facing teams.
• You have proficiency in project tracking tools and implementation documentation.
• You have a background in retail, including one or more of the following: Strategy Planning, Inventory Management, Solutions Associate, or IT Systems/Information Management.

Preferred:

• You have a background in retail operations or enterprise integrations.
• You have exposure to ERP or Inventory systems.
• You have a Bachelor’s degree in Business, Information Systems, or related field.

 

At RADAR, your pay is one part of your total compensation package. This role is an exempt position with a salary range of $79,000-$144,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

CULTURE SNAPSHOT

• Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
• Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
• High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.
• Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.
• Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
• Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
• Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.