Senior Program Manager

Radicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we’re the ones to build it. Radicle Health is backed by Alpine Software Group (ASG), a leading private equity investor in vertical SaaS businesses. 

About Radicle Health:

Radicle Health is a collection of human services software companies created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our companies are 100% committed to their products, their customers, and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com.

Summary:

The Operations team’s mandate is to ensure that the organization’s teams are doing the right things, the right ways, in service of company goals.  To that end, the Senior Program Manager will collaborate with company leaders to define and prioritize cross-functional initiatives, manage them to successful completion, implement scalable, repeatable processes and tools, and champion a data-driven culture of accountability.

In This Role, You Will:

• Directly manage multiple programs and projects to deliver value and meet business objectives, develop and maintain effective project plans and timelines, and lead teams to execute against them in a collaborative and transparent environment
• In collaboration with company and departmental leaders, define and prioritize projects and programs through alignment on business needs, scope, milestones, timelines, and success metrics 
• Hold project teams accountable to pace, scope, and commitments, driving a culture of ownership for project and program success through consistent data, reporting, influence, and communication between teams and company leadership
• Break down programs into component projects, define dependencies between them, and work with team leads to allocate necessary resources for the projects
• Proactively identify project risks and quantify issues, develop decision-making criteria, make recommendations on resolution paths, and lead discussions with senior stakeholders to resolve
• Define and implement project management standards, processes, and tools for company use on small, medium, and large projects, including projects that you do and do not directly manage
• Advise and coach individuals and teams on project management best practices and tools
• Define the project and program metrics that matter, then measure and socialize them across the company while leading the work to improve them

Qualifications:

• 7+ years’ experience driving complex programs, leveraging industry best practices and successful personal experience
• Experience working in a similar role at an early to growth stage SaaS company
• Experience as the first/sole Program Manager within a company strongly preferred 
• Exceptional program and project management skills with experience designing processes, establishing high standards, building tools, driving adoption, and leading organizational change
• An effective consultative and influencing approach to quickly earn the trust of stakeholders, mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity
• A proven ability to simplify the complex, bring clarity out of confusion, and tailor your communication style and approach to the audience and situation
• An owner mentality, with a strong desire to execute, drive impact, and demonstrate urgency with projects large and small 
• A bias toward action and autonomy when identifying, assessing, and solving problems
• An analytical approach, using attention to details, critical thinking and problem solving skills, data-first decision making, and operational rigor to successfully define, prioritize, and manage cross-functional programs

Key Skills:

• Leading through influence: Influencing matrixed teams to ensure success through clear project definition, holding individuals and teams accountable to their commitments, accurate and timely data, and proactive team leadership
• Analytical Problem-Solving: Proven expertise in defining problems, analyzing needs, utilizing data, and developing plans to address business challenges and opportunities
• Strategic and Tactical: Comfortable working on both strategic planning and tactical execution, context-switching effectively as needed
• Communication: Exceptional verbal and written communication skills with all levels of the organization
• Teamwork and Collaboration: Strong team player with a collaborative mindset, eager to contribute to team success and open to continuous learning and improvement

Other Information:

• Location: Fully remote
• Compensation: $145,000-155,000 base salary + 5% target annual bonus
• Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.

Radicle Health and its Operating Companies are Equal Employment Opportunity employers that proudly pursue and hire a diverse workforce. Hiring or employment decisions are not made on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.