User experience researcher
At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
What will you be doing?
● Define comprehensive research goals and select appropriate qualitative and
quantitative methods to investigate complex business processes.
● Lead the recruitment of participants and conduct user interviews, contextual
inquiries, and usability testing to understand current manual document
processing workflows.
● Analyze user behavior to identify pain points, motivations, and opportunities for
efficiency gains through the implementation of document processing and OCR
technology.
● Collaborate closely with the UX Designer and technical leads to translate
research findings into actionable insights, creating personas, user journey maps,
and future-state service blueprints.
● Research and benchmark industry best practices regarding automated document
processing and OCR to ensure client solutions are best-in-class.
● Present findings and data-driven recommendations to stakeholders and the
engineering team to influence the design of automated workflows.
● Conduct validation testing on proposed automated solutions to ensure they meet
user needs and deliver quantifiable efficiency improvements.
● Develop and maintain research documentation and contribute to the overall
project reporting structure.
● Support in the development of executive level presentations / deliverables in
Google Slides that adhere to Metafora brand standards.
● Adapt to remote collaboration tools and communication methods to align with the
US-based team.
Why do our employees choose us?
- Pay & Perks: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.
- Great Environment: Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- Work-Life Balance: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
- +Plus: amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.
Requirements
Who you are:
● Bachelor’s degree in Human-Computer Interaction (HCI), Psychology,
Anthropology, Design, or a related field.
● 3-7 years of professional experience in User Experience Research, preferably
within a consulting, enterprise software, or logistics environment.
● Proficiency in visual collaboration and design tools such as Miro, Visio, and
Figma to map workflows and present insights.
● Expertise in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite
(Sheets, Slides, Docs) for data analysis and presentation.
● Strong critical thinking, analytical and problem-solving skills with a keen attention
to detail.
● Experience researching or working with document processing software, OCR, or
workflow automation tools is highly preferred.
Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.
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