AR Specialist | Dayshift

Location: Guadalajara 
🕒 Schedules: Dayshift
🌐 English Level: B2 Intermediate

💵 Salary: $17,500 MXN / month
🎁 Additional Benefits:

• $1,000 MXN grocery vouchers

• $500 MXN punctuality bonus

• 4% savings fund

Schedule:

Monday to Friday 06:00-15:00

Position Summary
We are seeking a detail-oriented and customer-focused Accounts Receivable Specialist to support the company's revenue cycle through accurate invoicing, cash application, payment reconciliation, and customer account management. This role is highly focused on reconciliation activities and requires strong analytical skills, attention to detail, and the ability to navigate ERP systems efficiently.
The ideal candidate will have experience in retail-focused Accounts Receivable environments, strong customer service skills, and a solid understanding of escalation processes for resolving payment discrepancies and account issues.

Key Responsibilities
• Generate and issue accurate customer invoices based on contractual agreements, sales activity, and supporting documentation.
• Process and apply customer payments accurately within the ERP system, ensuring proper allocation to invoices and customer accounts.
• Perform daily cash posting activities and maintain accurate payment records.
• Reconcile customer payments against outstanding invoices and account balances.
• Investigate, identify, and resolve payment variances, short payments, deductions, chargebacks, and discrepancies.
• Manage high-volume account reconciliation activities while maintaining accuracy and timeliness.
• Monitor customer accounts and proactively follow up on outstanding balances.
• Escalate unresolved payment issues through established internal processes and collaborate with cross-functional teams to drive resolution.
• Provide exceptional customer service when responding to customer inquiries regarding invoices, payments, credits, and account balances.
• Maintain professional communication with customers and internal stakeholders to support dispute resolution and account management.
• Generate and analyze Accounts Receivable reports, including aging reports, collections performance, cash application metrics, and account status summaries.
• Utilize ERP systems to manage customer accounts, reporting, reconciliations, and transaction processing.
• Support month-end closing activities and ensure accurate financial records.
• Identify opportunities to improve receivable processes, reporting accuracy, and collection effectiveness.
• Assist management with special projects and ad hoc requests as needed.

Qualifications
• 1+ years of Accounts Receivable experience required.
• Strong experience with cash posting, invoicing, and payment application processes.
• Advanced reconciliation experience with the ability to investigate and resolve account discrepancies.
• Experience working within ERP systems required.
• Retail industry Accounts Receivable experience strongly preferred.
• Strong understanding of escalation processes and issue resolution workflows.
• Excellent customer service and communication skills.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and reporting tools.
• Strong analytical and problem-solving abilities.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.