Carrier Operations Specialist

📍 Location: Guadalajara
🕒 Schedule: Wednesday to Sunday 04:00-13:00   

🎁 Additional Benefits:

• $1,000 MXN grocery vouchers

• $500 MXN punctuality bonus

🌐 English Level: B2 Intermediate

💼 Close Deals, Build Relationships, and Earn More!

Carrier Operations Representatives work in conjunction with Carrier Sales Representatives to prioritize and service customers and carriers in a timely and efficient manner. This role supports day to day operations including track and trace, load bookings, customer interaction, and spot quoting for key accounts such as USPS and other customers.

📋 What You’ll Do

• • Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
  • Perform track and trace (TT) functions, ensuring on-time performance and resolving any in-transit issues.
  • Manage load bookings, ensuring all shipment details are confirmed, accurate, and properly executed.
  • Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
  • Monitor team communication channels and respond to both internal requests and external carrier inquiries.
  • Provide timely customer interaction and support, ensuring a high level of service for assigned accounts.
  • Assist with spot quoting when needed, based on customer requirements and market conditions.
  • Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
  • Maintain clear and consistent communication with internal teams and external partners.
  • Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
  • Contribute to a positive team environment through a strong work ethic and collaborative mindset.

🧠 Core Skills & Qualifications

• • Strong team oriented mindset, with the ability to collaborate across departments.
  • Excellent multitasking skills and comfort working with various technology platforms and systems.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to quickly learn and adapt to internal systems and tools.
  • Interest in or knowledge of freight market trends, including seasonality, geography, and carrier types.
  • Strong sense of urgency while maintaining attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Proven ability to build and maintain productive internal and external relationships.
  • Ability to perform well under pressure while maintaining professionalism and integrity.
  • Confidence in communicating with carriers and resolving issues effectively.
  • Experience or exposure to track and trace, load booking, customer service, and quoting processes is preferred.
  • Fluent in English with strong attention to detail.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.