Cross Border Operations Manager | Dayshift

📍 Location: Guadalajara
🕒 Schedule: Monday to Friday 06:00-15:00

🎁 Additional Benefits:

• $1,000 MXN grocery vouchers

• $500 MXN punctuality bonus

🌐 English Level: B2 Intermediate

US Visa is preferred but not a must!

In this position, you will be responsible for developing a carrier base capable of moving freight in and out of Mexico through key border cities along the Mexico and US border. The initial scope will focus on carriers with through trailer capabilities, expanding to Mexican domiciled carriers as capabilities are developed. This will be the first employee solely responsible for Mexico capacity, and as a result will be leaned on heavily to help the organization understand rates, capacity and processes with Mexico servicing carriers.

ESSENTIAL DUTIES:
• Build and foster relationships with Mexico servicing carriers domiciled in the US.
• Negotiate rates with carriers, focusing on lanes in and out of Mexico and border cities.
• Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
• Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
• Collaborate with the Mexico Operations Manager to ensure smooth paperwork processes for cross border shipments
• Consistent feedback on market conditions for Account Managers and Leadership
• Hold carriers accountable for established KPI’s.
• Use carrier scorecards to manage and monitor carrier performance.
• Manage carrier lead generation tools
• Collaborate with carriers and internal teams on continual improvement initiatives
• Assist in inbound/outbound phone calls and emails.
• Other duties as assigned.

PROFESSIONAL
• Maintain a commitment to the mission, vision, and values of EASE Logistics and demonstrate a commitment to high professional ethical standards.
• Problem solve efficiently and using resources available to find the best outcome for EASE, our customers and carriers.
• Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
• Set expectations/lead by example in all aspects.
• Demonstrate efficient time management skills by being punctual and reliable.
• Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
• Ensure communication and attire are of a professional manner.

TRAVEL
• This position will require travel to the United States. Candidate must be able to travel for training and customer engagements.

QUALIFICATIONS:

Education
• A bachelor’s degree is required

Qualifications

• 2 years of experiencie in a similar position..
• Experience with cross-border movements, or carrier sales a plus
• Strong English and Spanish skills, both written and verbal, to facilitate clear and effective communication with diverse stakeholders.
• Additional related training and certifications will be weighted on a case-by-case basis.
• Ability to adapt and work in a fast-paced environment by remaining flexible and handling change with ease.
• Demonstrate efficient time management skills by being punctual and reliable.

Knowledge, Skills, & Abilities
• Competitive, self-motivated and results driven.
• Energetic, relentless, and thrives on hunting for opportunities.
• Excellent communicator with a great phone presence.
• A strong work ethic is essential. If hard work and self motivation does not come naturally to you, this might not be a good fit.
• Sales, customer service, and/or negotiation-related talents.
• Flexible in work hours and adaptable to changing workload.
• Ability to multi-task and remain calm under stressful situations.
• Demonstrated the ability to effectively communicate and collaborate cross-functionally
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
• Ability to cold call with assertive, positive, and persistent style.
• Motivated to reach and exceed quotas.
• Ability to remain resilient in an aggressive and competitive environment.
• Proficient in Microsoft Office Suite.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.