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People & Culture Business Partner

Hybrid Toronto, Canada

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

 

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry’s first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What this role is about: 

The People & Culture Business Partner (PCBP) is a strategic enabler who helps leaders deliver business results through high-performing teams, effective leadership, and intelligent people systems. This role connects business priorities to people strategies ensuring profitability, performance, and engagement outcomes are achieved through scalable, data-driven solutions.

As we grow, the PCBP plays a pivotal role in building the leadership capability and cultural consistency that drives our success. They use data and AI to anticipate workforce needs, codify policies into accessible tools, and make it easy for leaders to lead and deliver on Organizational priorities.

What you’ll do: 

Strategic Partnership & Business Enablement

    • Partner with business leaders to co-design and enable People & Culture solutions that equip them to deliver on strategic priorities and achieve results.
    • Use data, analytics and insights to anticipate workforce trends, identify risks, and inform leadership decisions.
    • Equip leaders with the frameworks, tools, and confidence to manage their teams effectively and deliver on business objectives.
    • Provide commercially grounded, objective advice to challenge assumptions and drive performance outcomes.

Leadership Capability & Culture

    • Embed leadership competencies that build accountability, clarity, and collaboration across teams.
    • Coach and equip leaders to effectively manage performance, development, and engagement.
    • Reinforce cultural consistency and alignment with our values through leadership behavior and decision-making.
    • Champion a culture of trust, transparency, and continuous improvement.

Performance, Talent & Development

    • Lead performance, succession, and talent processes, ensuring strong leadership pipelines and growth pathways.
    • Partner with leaders to identify and address capability gaps.
    • Use feedback and development tools to measure leadership effectiveness and learning impact.

Organization Design & Change

    • Partner with leaders to design structures that enhance efficiency, collaboration, and scalability.
    • Apply change management principles to support successful transitions and adoption of new systems and processes.
    • Use data and feedback loops to continuously improve organizational effectiveness.

Employee Relations

    • Manage and advise on complex or high-risk employee matters with a balanced focus on risk, fairness, and culture.
    • Build leader capability through coaching and practical guidance on managing performance and misconduct.
    • Where applicable, maintain constructive union relationships and ensure consistent application of collective agreements.

Capability Building

    • Design and implement scalable People systems and frameworks that make it simple for leaders to act with confidence.
    • Own strategic projects that enhance the People team’s capability set leading to a ‘best-in- class’ employee journey 
    • Codify policies and procedures into AI-enabled platforms that provide instant, reliable guidance for low-risk queries.
    • Ensure all people practices align with organizational values.

What we’re looking for in our ideal candidate: 

  • Strong commercial acumen and the ability to translate business strategy into People outcomes.
  • Advanced capability in using data and AI tools to inform decisions and streamline people processes.
  • Exceptional stakeholder management and influencing skills.
  • Proven ability to coach and challenge leaders constructively.
  • Knowledge of organization design, change management, and talent development principles.

Success Measures

  • Demonstrated impact on profitability, efficiency, and team performance through People initiatives.
  • Improved leadership confidence and capability (as measured through feedback and business outcomes).
  • Positive employee engagement and retention and enhanced team performance linked to improved leadership and organizational systems.
  • Reduction in low-level People Ops / Talent queries due to adoption of AI-enabled policy and advice systems.
  • Increased consistency and speed in leadership decision-making and solutioning.

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $100,000 - $115,000 CAD. This role will also be eligible to receive equity options.

#LI-Hybrid

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

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