Back to jobs
New

Strategic Account Manager

Western United States

 

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry’s first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What this role is about: 

The Strategic Account Manager (SAM) is the long-term commercial owner and primary hunter within our largest, most critical enterprise accounts. As an individual contributor, you will own a significant quota, focused on maximizing Net New Annual Recurring Revenue (NNARR) and Customer Lifetime Value (CLV) through aggressive expansion and upsell discovery. This role demands exceptional proactive executive engagement and a deep partnership with the RapidSOS Forward Deployed Architect (FDA) to co-develop customized, novel solutions that unlock strategic growth and secure massive new business inside the assigned incumbent accounts.

What you’ll do: 

  • Account Growth & Relationship Management: Own long-term commercial relationships post-sale. Build a deep understanding of customer organizational structure, customer goals, operations, and success metrics to drive adoption, retention, and growth. Serve as the primary commercial contact.
  • Solution Selling & Expansion: Identify upsell, cross-sell, and new solution adoption opportunities within existing strategic accounts. Partner closely with the Forward Deployed Architect (FDA) and Product teams to position new capabilities across multiple Line of Businesses within the account and maximize CLV.
  • Renewal Strategy & Retention: Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps, ensuring measurable ROI, and reinforcing alignment with evolving customer needs.
  • Executive Engagement & Advocacy: Cultivate and maintain executive relationships (C-suite, Product, Safety, Operations) within the client organization. Elevate RapidSOS’s strategic relevance by driving thought leadership and mutual growth planning.
  • Customer Success Partnership: Collaborate closely with Customer Success Managers to ensure adoption milestones are achieved and value realization is rigorously demonstrated. Co-create account success plans aligned with both RapidSOS and client KPIs.
  • Operational Excellence & Data Insights: Maintain CRM accuracy, pipeline visibility, and forecast discipline in Salesforce. Leverage usage analytics, feedback loops, and ROI reporting to inform expansion strategies and renewals.
  • Customer Advocacy & Enablement: Identify and nurture advocates within customer organizations. Drive case studies, reference calls, and co-marketing initiatives to amplify customer success stories.
  • Internal Collaboration & Enablement: Partner cross-functionally with Sales Engineering, Product, Legal, and Finance to ensure commercial terms and operational requirements are optimized for long-term success.

What we’re looking for in our ideal candidate: 

  • 5-7 years experience in consultative B2B Strategic Account Management, with a primary focus on maximizing Net New ARR via cross sell and upsell, renewal ownership, and maximizing CLV in a SaaS environment.
  • Executive Engagement Proficiency: Proven success cultivating and influencing C-suite, Product, and Operations leadership within large enterprise organizations.
  • Solution Selling & Architecture Partnership: Ability to quickly understand complex technical integrations and partner effectively with a Forward Deployed Architect (FDA) to design and articulate customized solutions.
  • Renewal Discipline & Forecast Accuracy: Demonstrated history of owning and successfully negotiating large, complex enterprise renewals and managing renewal forecasting in Salesforce.
  • Data-Driven Account Insights: Proven capability in leveraging usage analytics, ROI reporting, and data to proactively inform account strategies and mitigate churn.
  • Strong Alignment with Values: An innate commitment to the mission of saving lives and an ability to operate with the urgency, trust, and collaborative mindset required for success at RapidSOS.

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team

 

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The base salary range for this role is $140,000 - $165,000, with a potential OTE of $280,000 - $330,000.  This role will also be eligible to receive equity options.

 

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

#LI-Remote 

 



RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Create a Job Alert

Interested in building your career at RapidSOS? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RapidSOS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.