Back to jobs
New

Network Operations Center (NOC) Engineer I

Remote

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

 

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

 

What this role is about: 

As a Network Operations Center Engineer, you will work to uphold and maintain the reliability of the RapidSOS platform and internal enterprise environments. We are looking for a candidate with a strong operations background to ensure the continuous monitoring and analysis of a dynamic cloud-based environment. At a high level, this candidate will have a solid understanding of incident & alert management with an eye to continuous monitoring and improvement via automation.

 

What you’ll do: 

  • Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs
  • Work with Engineering and Customer Support teams to remediate alarms and incidents
  • Continually strive to improve the environment through optimization and automation
  • Create and update documentation as necessary to share new methods and knowledge around troubleshooting 
  • Perform operational tasks as assigned by Engineering and Customer Support teams
  • Support incident response, deployments, and infrastructure training as the role evolves
  • Work with international teams to diagnose and resolve critical issues
  • Build, tune, and maintain alerting rules and monitors to ensure every alert is actionable, including investigating root cause, not just symptom mitigation
  • Participate in post-incident reviews and contribute to blameless post-mortems

 

What we’re looking for in our ideal candidate: 

  • 2+ years of experience in a help desk environment or NOC role, ideally in a cloud-based environment
  • Experience managing and creating alerts and monitors using enterprise monitoring tools such as Nagios, Zabbix, SolarWinds and Datadog (Datadog preferred)
  • Experience with Incident Management platforms such as Pagerduty, Opsgenie or Firehydrant
  • Experience working with ticketing systems such as Jira and Zendesk
  • Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues
  • Experience with Infrastructure operations (Cloud Infrastructure AWS/Azure preferred)
  • Technical aptitude with the ability & willingness to quickly learn and understand complex products or services 
  • Highly self-motivated, strong work ethic and ability to multitask in a fast-paced environment
  • Demonstrates experience in adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of incident response and initiatives
  • Strong written and verbal communication skills in English 
  • Ability to work flexible shifts and participate in a 24x7 on-call rotation
  • Experience building log-based alert rules (e.g., ElastAlert or equivalent) and investigating issues using centralized logging platforms (e.g., ELK/Kibana or equivalent)
  • Comfort with Kubernetes and Docker container-based environments, including pod-level health triage
  • Comfort working in a command-line environment (Linux/bash, Windows CMD/PowerShell, or equivalent) the team regularly uses CLI tools for infrastructure triage, pod inspection, and operational scripts

Bonus: 

  • Experience with AWS, Apigee, or ELK (Elasticsearch would be a major plus!)
  • Experience with automation scripting with shell, python, and / or bash
  • Familiarity with CI/CD pipelines and how deployments relate to monitoring change windows
  • Experience creating pull requests (PRs) in GitHub

 

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team



If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $78,000.00 - $85,000.00 . This role will also be eligible to receive equity options..

 

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

 

#LI-Remote / #LI-Onsite / #LI-Hybrid

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Create a Job Alert

Interested in building your career at RapidSOS? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RapidSOS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.