Back to jobs
New

Director, Implementation Engineering

United States (Remote)

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at www.RapidSOS.com.

What this role is about:
RapidSOS is looking for a Director of Implementation Engineering to lead our enterprise B2B implementation team, driving the delivery of mission-critical integrations across our enterprise customer base. This is a hands-on leadership role — you'll stay close to the technical work itself, writing code and solving complex integrations alongside your team, while guiding their shift toward a flexible, code-first, AI-forward way of working and building the operational rigor that lets the team scale to meet growing enterprise demand. Every enterprise deployment your team ships is another link in the safety network — the faster and more reliably you get customers live, the faster your work helps people in emergencies where every second counts.

What you’ll do: 

  • Lead RapidSOS's enterprise Implementation Engineering team, driving the transformation from legacy, tool-based delivery to a flexible, code-and-repo-based, AI-forward way of working
  • Own delivery of solutions for a customer base of 250+ enterprise partners and customers, ensuring Voice AI, call routing, and emergency service integrations reliably handle mission-critical communications at scale
  • Stay hands-on with the technical work itself — writing code, architecting integration solutions, and troubleshooting alongside the team
  • Engage directly with customers when needed, bringing technical credibility to enterprise conversations and strengthening relationships with key accounts
  • Drive measurable improvements in customer onboarding velocity and satisfaction by collaborating with Product, Engineering, and Customer Success to translate implementation insights into platform innovations
  • Build and scale a high-impact team through strategic hiring, mentorship, and skills development — establishing the technical standards and operational frameworks that enable consistent delivery as complexity grows
  • Own the team's operational budget and vendor/tooling relationships, including scoping and managing implementation contractors and consultants, and build a reliable coverage model including a formal on-call rotation

What we’re looking for in our ideal candidate: 

  • 8+ years of total experience in engineering, sales engineering, solutions engineering, or implementation engineering, including 3+ years managing technical teams, with experience in post-sales implementation
  • Experience working with large enterprise customers, with a customer-centric mindset that cares about delivering solutions that enable and delight
  • AI-forward experience doing integration work — comfortable coding, troubleshooting, and scaling technical solutions, and proactive about leveraging emerging tools to accelerate delivery
  • Proficiency and experience with configuring REST APIs and using Python for integrations and implementations
  • Genuinely hands-on — someone who wants to stay close to the technical work and lead by example, not just manage from a distance
  • Strong communication and collaboration skills, with the ability to represent RapidSOS credibly in front of enterprise stakeholders
  • Demonstrated expertise in problem-solving, from troubleshooting complex integrations to guiding a team through ambiguity
  • Highly self-motivated, with a strong sense of ownership and the adaptability to thrive in a fast-paced environment where priorities shift quickly

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $190,000 - $220,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote 

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Create a Job Alert

Interested in building your career at RapidSOS? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RapidSOS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.