Back to jobs
New

Software Engineer II, AI

Czech Republic / Europe (Remote)

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at www.RapidSOS.com.

What this role is about:
Our Voice AI team is building the next generation of intelligent safety technology. We build AI agents that triage incoming alerts in seconds, relieve the burden on emergency telecommunicators by handling non-emergency calls, and provide real-time translation between callers and call-takers. As an AI Engineer on this team, you’ll own core capabilities end to end—from model behavior and backend architecture to evaluation tooling. Every improvement you ship shaves seconds off a response, and in an emergency, seconds are what save lives.

What you’ll do: 

  • End-to-end product delivery: Own Voice AI agent(s) capabilities from problem discovery and rapid experimentation through architecture, implementation, testing, deployment, and measurement of impact across the real-time agent, APIs, web application, and cloud infrastructure.
  • Improve conversational quality: Improve the caller experience—including latency, turn-taking, barge-in, speech recognition, multilingual behavior, protocol adherence, and transfers—using production evidence and reproducible experiments.
  • Safety and reliability: Design fail-safe behaviors, strengthen service resilience and observability, and respond to production issues through contributing factors  analysis, mitigation, and prevention.
  • Evaluation and continuous improvement: Build and use automated evaluations, call-replay tools, production metrics, and controlled traffic trials to identify regressions, quantify trade-offs, and improve model and system behavior.
  • Work across the full stack, from Python backend and AI model behavior to the React/TypeScript UI that customers and operators use to configure and monitor their AI agents.
  • Use AI tools daily to move faster on code, testing, call analysis, and incident triage, while keeping full ownership of architecture, safety boundaries, and production decisions.

What we’re looking for in our ideal candidate: 

  • 2-3+ years of back-end or full-stack engineering experience shipping production software end to end, with hands-on experience building AI/LLM applications and solid fundamentals in distributed systems, APIs, and operational reliability
  • Real-time voice, streaming media, or conversational agent experience is a strong plus
  • Strong Python proficiency, including async programming, with the flexibility to work full-stack, including our TypeScript/React frontend (prior experience with it a plus or open to learning)
  • Ability to evaluate non-deterministic AI behavior using datasets, automated metrics, qualitative call review, controlled experiments, and clear statistical reasoning
  • A genuine bias for action, balanced with care: a self-starter who moves fast with an ownership mindset, states intent rather than asks for permission, and doesn't cut corners on a safety-sensitive system
  • Product-minded problem solving: able to turn ambiguous problems into simple solutions, make evidence-based trade-offs, and own the outcome rather than only the implementation
  • Clear written and verbal communication along with a collaborative streak that raises the whole team's velocity
  • Genuinely AI-forward: fluent with AI-assisted coding, always looking for new ways to use AI to work faster, and pushing the envelope with fresh ideas on how we can do better as a team
  • Willingness to join a weekly on-call rotation and travel 1-2 times per quarter for in-person team gatherings (mostly within Europe)

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 
  • Competitive salary and benefits and equity participation 
  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

#LI-Remote

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

Create a Job Alert

Interested in building your career at RapidSOS? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RapidSOS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.