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Sr. Product Manager - K12 Emergency Management Software

Remote - US

About Us! 

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. 

We are passionate about our mission to protect every child, every school, every day! 

About the Role

The Product Manager is responsible for planning, executing, and leading cross-functional teams to set and meet objectives and key results and deliver well-conceived school emergency management software products in the K12 market. Works cross-functionally with executive leadership, sales, marketing, client and professional services, designers and engineers to perform key feasibility studies to discover, validate, design, build and roll-out products, features, and enhancements that deliver on the company’s vision and strategy to protect every child, every school, every day.

Responsibilities:

  • Collaborate with the Product Management team and stakeholders to understand customer, business and market needs; ensure alignment with product portfolio vision and the portfolio roadmap for our Emergency Management solutions.
  • Develop and own the product strategy to increase customer adoption and drive new sales, leveraging a cloud-based, mobile enabled SaaS platform.
  • Partner with Product Marketing to understand market needs, direction, trends, and competitive market forces
  • Work directly with customers to understand their current needs and leverage these relationships in validating product direction and ideas.
  • Interface and engage with our client services and professional services teams to understand and address faster time to implementation and improved customer experience.
  • Evaluate and understand strategic customer and market needs to inform the prioritization of sprint planning and the direction of product roadmaps
  • Utilize Agile best practices to direct Product Owners in the definition and prioritization of customer and internal user requirements, establish a groomed backlog of work for product development.
  • Develop and deliver on realistic, aggressive delivery timelines in coordination with product management, development, creative and other stakeholders
  • Provide overall product leadership to resolve any impediment across the whole product life cycle for Hosting, Support, Marketing, Training, and Sales which are preventing the achievement of desired outcomes
  • Manage the product life cycle from conception through release, organizational readiness, go-to-market, and beyond to ensure adoption and monetization goals are achieved for the customer and Raptor
  • Define and communicate the product vision and roadmap for short-term, mid-term, and long-term horizons
  • Maintain a high degree of communication across technology, development, support, implementations, sales and marketing departments in the execution of these goals
  • Develop, present, and execute product plans, partnering strategies, product positioning, white papers, product briefs, sales training, partner training and competitive analysis
  • Service as the subject matter expert for your product; participate in and give presentations, and demonstrations internally as well as at conferences, training sessions, customers, and partners
  • Travel as needed to attend conferences, assist the sales team, speaking engagements, and product team meetings
  • Other relevant projects, as needed

  

Qualifications:

  • Four or more years of Software Product Management experience
  • Experience in K12 school safety or Public Safety (911, PSAPs, LE, Fire) is strongly preferred
  • Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline. Education requirements may be satisfied with commensurate experience
  • Strong experience in SaaS and cloud-based products a must; experience with SAAS solution that leverages hardware is a plus
  • Strong agile SDLC experience a must (with use of JIRA, Atlassian, Confluence, or Azure DevOps / Team Services products)
  • Mobile ecosystem and web product experience a plus
  • Experience in lean, dual-track agile discovery and delivery techniques
  • Strong leadership and project management skills
  • Highly organized with the ability to prioritize and track multiple tasks to successful completion
  • Ability to effectively present and interact with all levels up to executive-level management
  • Strong verbal and written communication skills, strong analytical, technical and problem-solving skills, ability to manage multiple projects simultaneously, flexibility and adaptability to change, strong decision-making and critical thinking skills
  • Enjoy working in highly active and collaborative cross-functional agile product team environment
  • Understanding of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns
  • Highly responsive and participates proactively and constantly in the team activities
  • Strong ownership of your product and ability to lead the team through peer collaboration and influencing others to deliver quality solutions in a timely manner
  • Proven ability to analyze and synthesize information and convert it into actionable plans and business cases 

 

What's in it for you? 
  • You join the gold standard in school safety software. 
  • You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
  • You will work with diverse teams made up of some of the best minds in the industry.
  • You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
  • You will have access to a robust benefits package that includes: 
    • Remote-first philosophy 
    • Flexible paid time off 
    • Paid parental leave 
    • 11 Paid holidays per year 
    • Workplace flexibility 
    • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
    • 401(k) employer contribution to help you plan for the future 
    • Company paid life insurance, STD, and LTD 
    • Pet insurance

 

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

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