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Sr. Product Manager

Remote - US

About Us! 

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. 

We are passionate about our mission to protect every child, every school, every day! 

About the Role

The Senior Product Manager will lead the vision, strategy, and execution of one of our software product lines in the K-12 market. As a key driver of innovation and delivery, you will define and own the product roadmap, aligning it with business goals and customer needs. With deep expertise in your domain and advanced product and system knowledge, you will act as a strategic thought partner across teams, ensuring alignment and clarity. You’ll collaborate across engineering, QA, sales, marketing, Customer Operations, and design to perform key feasibility studies to discover, validate, design, build and roll-out products, features, and enhancements that deliver on the company’s vision and strategy to protect every child, every school, every day. 

As the Senior Product Manager for Digital Hall Pass, you will spearhead the integration of SmartPass onto the Raptor platform – the premier digital hall pass solution, amplifying its capabilities to maximize instructional time, reduce hallway disruptions, and provide real‑time visibility into student movement and safety. Collaborating closely with engineering, design, customer success, and sales teams, you will prioritize seamless, intuitive integrations that empower administrators to maintain safety while reducing administrative burden. You will also engage directly with educators and district leaders to gather feedback, refine workflows, and drive adoption across our existing client base. A critical aspect of your role will be strengthening our cross-sell motion – positioning SmartPass as essential, integrated tools that bolster both school safety and operational efficiency for Raptor’s customers. 

Responsibilities:

  • Collaborate with the Product Management team and stakeholders to understand customer, business and market needs; ensure alignment with product portfolio vision and the portfolio roadmap for our electronic hall pass (SmartPass) solutions.
  • Develop and own the product strategy to increase customer adoption and drive new sales, leveraging a cloud-based, mobile enabled SaaS platform. 
  • Partner with Product Marketing to understand market needs, direction, trends, and competitive market forces 
  • Work directly with customers to understand their current needs and leverage these relationships in validating product direction and ideas. 
  • Interface and engage with our client services and professional services teams to understand and address faster time to implementation and improved customer experience. 
  • Evaluate and understand strategic customer and market needs to inform the prioritization of sprint planning and the direction of product roadmaps 
  • Utilize Agile best practices to collaborate with engineering and design leads in the definition and prioritization of customer and internal user requirements, technical debt, security vulnerabilities, system bugs, and any other necessary work to establish a groomed backlog of work for product development. 
  • Utilize product discovery techniques and metrics to evaluate and understand product usage, risk, data, and analytics to inform product decision making 
  • Develop and deliver on realistic, aggressive delivery timelines in coordination with product management, development, creative and other stakeholders 
  • Provide overall product leadership to resolve any impediment across the whole product life cycle for Hosting, Support, Marketing, Training, and Sales which are preventing the achievement of desired outcomes 
  • Manage the product life cycle from conception through release, organizational readiness, go-to-market, and beyond to ensure adoption and monetization goals are achieved for the customer and Raptor 
  • Define and communicate the product vision and roadmap for short-term, mid-term, and long-term horizons 
  • Maintain a high degree of communication across technology, development, support, implementations, sales and marketing departments in the execution of these goals 
  • Develop, present, and execute product plans, partnering strategies, product positioning, white papers, product briefs, sales training, partner training and competitive analysis 
  • Service as the subject matter expert for your product; participate in and give presentations, and demonstrations internally as well as at conferences, training sessions, customers, and partners 
  • Travel as needed to attend conferences, assist the sales team, speaking engagements, and product team meetings 
  • Other relevant projects, as needed 

 Qualifications:

  • Approximately 10 years of Software Product Management experience 
  • Experience in K12 is strongly preferred 
  • Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline. Education requirements may be satisfied with commensurate experience 
  • Strong experience in SaaS and cloud-based products a must 
  • Strong agile SDLC experience a must (with use of JIRA, Atlassian, Confluence) 
  • Mobile ecosystem a plus 
  • Strong leadership and project management skills 
  • Highly organized with the ability to prioritize and track multiple tasks to successful completion 
  • Ability to effectively present and interact with all levels up to executive-level management 
  • Strong verbal and written communication skills, strong analytical, technical and problem-solving skills, ability to manage multiple projects simultaneously, flexibility and adaptability to change, strong decision-making and critical thinking skills 
  • Enjoy working in highly active and collaborative cross-functional agile product team environment 
  • Understanding of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns 
  • Highly responsive and participates proactively and constantly in the team activities 
  • Strong ownership of your product and ability to lead the team through peer collaboration and influencing others to deliver quality solutions in a timely manner 
  • Proven ability to analyze and synthesize information and convert it into actionable plans and business cases  
What's in it for you? 
  • You join the gold standard in school safety software. 
  • You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
  • You will work with diverse teams made up of some of the best minds in the industry.
  • You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
  • You will have access to a robust benefits package that includes: 
    • Remote-first philosophy 
    • Flexible paid time off 
    • Paid parental leave 
    • 11 Paid holidays per year 
    • Workplace flexibility 
    • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
    • 401(k) employer contribution to help you plan for the future 
    • Company paid life insurance, STD, and LTD 
    • Pet insurance

 

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

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