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Billing Operations Analyst (Temp)

Remote - US

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The Billing Operations Analyst will report directly to Raptor’s Billing Operations Manager and work closely with the Billing team to learn how to maintain and support Raptor’s growing customer base. As an Analyst you will be taught how to provide general office support and have daily interaction with Raptor’s customers and employees.  

This is a full-time temporary position (40 hours/week) scheduled to end on October 30th. 

Responsibilities 

  • Assist Revenue Analysts with software renewal processes and reporting   
  • Respond to customer emails and requests within Salesforce; resolve and close cases 
  • E-mail upcoming renewal notices and invoices to customers 
  • Create equipment orders and quotes in NetSuite 
  • Assist customers with invoice questions and online store guidance 

Qualifications

  • Accounting degree or approximately 1 year of experience
  • Ability to work 35-40 hours per week
  • Proficient in Microsoft Office, including Excel, Word and Outlook 
  • Must be organized, proactive, and able to complete daily processes efficiently and accurately 
  • Must have ability to multi-task and work in a fast-paced environment 
  • Must have excellent verbal and communication skills to effectively interact with clients and co-workers 
  • Must be dependable, adaptable, and comfortable adjusting priorities during busy periods or as business needs change
  • Knowledge of Accounting software or ERP systems such as NetSuite is a nice to have 
What's in it for you? 
  • You join the gold standard in school safety software. 
  • You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
  • You will work with diverse teams made up of some of the best minds in the industry.
  • You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 

 

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

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