Business Systems Administrator

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The Business Systems Administrator will support the organization by designing and implementing efficient, integrated, and scalable business processes while serving as a subject matter expert across key business systems. This role will provide day-to-day systems support, administration, reporting, data management, and process improvement across platforms including Salesforce, Salesforce CPQ, Outreach, Gainsight, Conga, and other business applications.

This is a temporary, full-time position expected to last approximately six months although the actual duration may vary based on business needs. The position is expected to work approximately 40 hours per week and may be performed remotely from anywhere within the United States. 

Responsibilities 

• Provide systems support to the organization. 

• Under minimal supervision, respond to, research, and resolve issues with internal applications, such as Salesforce, Salesforce CPQ, and lite administration for Outreach, Gainsight and Conga  

• Perform system administrator functions such as user, profile, role, and permission management, among other duties. 

• Support departmental subject matter experts with reporting, dashboards and data loads. 

• Develop strong relationships with business and technical stakeholders. 

• Work closely with the Business Systems Team and cross-departmental leaders to document, design and implement efficient solutions for new or existing business needs or problems. 

• Collaborate with business leaders to connect them to data, key measurables, and analytics that will inform their business decisions. 

• Support and sometimes lead the identification and implementation of new system features and functionality to increase adoption and automation of current or new business processes. 

• Assist with quality assurance and testing of new system deployments and changes. 

• Perform other related duties as assigned. 

Qualifications

• Bachelor's degree in Information Systems/Technology or related discipline or job-related experience equivalent to 3- 5 years. 

• Must have at least 3+ years of relevant professional experience in a role that supports internal business systems. 

• Exceptional communication and collaborative skills. 

• Must have a Salesforce certification.  

• Strong attention to detail with organizational skills. 

• Critical thinking and excellent problem-solving skills. 

• Some who has a mind for analytics and is driven by deadlines.  

• Good interpersonal skills to work with different management levels. 

• Knowledge and/or administrator certification of Salesforce, CPQ, Conga, Gainsight, Clari.  Knowledge in Accounting & Billing systems is a plus. 

• Someone who is a self-starter, motivated and a strong team player. 

• Proficient user of Microsoft Office products. 

• K-12 SaaS Industry knowledge is a plus.  

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage after 60 days (medical, dental, vision), paid 100% for employee only medical 
• Company paid life insurance, STD, and LTD 
• Pet insurance

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.