Client Success Manager

Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. We empower over 25,000 healthcare providers and hospitals to drive sustainable practice growth by effortlessly gathering authentic patient reviews and real-time feedback. If you're ready to be a client consulting partner and thrive in a 100% fully remote environment, this is your opportunity.

As a Client Success Manager, you will report to the CSM Team Manager (Mid-Market) and serve as a critical part of our client consulting teams. 

What you’ll do

• Strategy & Value: Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings. You will conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products.
• Client Partnerships: Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products. Provide an outgoing, enthusiastic, and confident demeanor while supporting them.
• Data & Adoption: Analyze and present results and data to clients during Strategy Consult meetings. You'll also demo new features and encourage client adoption.
• Seamless Support: Ensure smooth operations by personally managing, completing, and/or delegating support inquiries. This includes creating clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets.
• Embrace other essential tasks as assigned.

What you’ll bring

• 3 to 4 years of experience as a Client Success Manager or in a relevant position.
• Is an Exceptional Communicator: You are a great and confident, well-spoken communicator. You are comfortable speaking with all levels of clients and employees, embodying a natural, conversational style that clearly and concisely represents rater8's platform. Friendliness and strong listening skills are non-negotiable. The ability to express technical concepts in layman's terms on the fly is essential.
• Is a Confident Problem Solver: Able to think on your feet.
• Is Detail-Oriented: Highly organized and focused on details.
• Is Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results.
• Is Tech-Savvy: Interested in cool software and able to easily learn new technology. You have solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets.
• Holds a Bachelor’s degree or equivalent experience; past consulting, education, or support experience is a plus.
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California.

Compensation 

• The expected salary range for this position is $65,000 to $70,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience. 

What You’ll Get

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership.
• Medical, dental, and vision benefits
• Discounted pet insurance
• Unlimited PTO after 60 days of employment
• 401(k) after six months with company match   
• Competitive salary
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization 
• rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines

About rater8

rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. 

Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.

rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.