Associate Manager - Enterprise Sales

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The role:

The Associate Manager will hunt for new relationships and manage on-boarding, implementation, training, increase adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive continued value of our products and services.

Roles and Responsibilities :

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategise upcoming client meetings
• Prepare necessary documentation or visuals for clients to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Work with the marketing team to drill customer references and develop case studies
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing custumer success metrics and data as directed.
• Lead campaigns and promote proactive customer contact strategy  to manage and improve Churn, Retention & Customer Delight at a product level

Mandatory Qualifications:

• 5+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company
• Candidate from a product-based background is preferable with an understanding of current account and neo banking products.
• The candidate should have experience in team management or mentoring senior associates/associate
• Active team player, self-starter, and multitasker who can quickly adjust priorities.