Job Application for Junior Analyst - Customer Success Partner at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role:

As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.

Good to have :

Resolve Merchant tickets over Freshdesk and call the merchant.
Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country.

Mandatory Qualifications:

Minimum qualification - Bachelor's Degree
Min 1- 2 years of experience.
Should be willing to work in rotational shifts b/t 9am to 9pm
Experience in monitoring transactions and ensuring compliance with relevant regulations.
Strong proficiency in handling both email and voice processes.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively.
Attention to detail and ability to analyze information accurately.
Strong problem-solving and decision-making skills.
Ability to work collaboratively in a team environment.
Knowledge of industry trends and best practices in fintech or banking.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Junior Analyst - Customer Success Partner

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