Associate - Business Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

About Razorpay POS:

Razorpay POS, Razorpay’s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions. 

With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences.

Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.

 

Role Overview:

Razorpay is seeking an experienced Associate Business Operations professional with a strong background in merchant onboarding within the fintech industry. The ideal candidate will have 3 to 5 years of relevant experience and possess excellent problem-solving, critical thinking, and analytical skills. Proficiency in Excel and effective communication skills are essential for this role.

 

Key Responsibilities:

• Oversee the end-to-end merchant onboarding process, ensuring a smooth and efficient experience for all new merchants.
• Identify and resolve issues related to merchant onboarding, employing strong problem-solving skills to address challenges quickly and effectively.
• Utilize critical thinking and analytical skills to evaluate and improve onboarding processes, enhancing overall efficiency and effectiveness.
• Manage and analyze large data sets using Excel, providing actionable insights and recommendations to improve business operations.
• Collaborate with internal teams, including sales, product, and customer support, to ensure a seamless onboarding experience for merchants.
• Communicate effectively with merchants and internal stakeholders, providing clear and concise updates on onboarding status and any issues that arise.
• Monitor and report on key performance indicators (KPIs) related to merchant onboarding, identifying trends and areas for improvement.

Experience and skills we are looking for:

•  3 Years – 5 Years of work experience in Operations or Related role.
•  Strong command on MS Excel and power point.
•  Exposure to the financial industry is an added advantage.
•  Good verbal & Written communication skills.

Qualities that will make you successful in this role:

• Good written and verbal communication skills.
• Team Player with positive attitude and approach.
• Accountability and flexibility.
• Great attention to detail.
• Innovation and automation.