Senior Associate - Domestic Payments

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

● You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio.
● Develop product expertise to ensure smooth sales.
● Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches.
● Be the customer's voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.
● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
● Conducting business reviews to ensure clients are satisfied with their products and services.
● Attending meetings with clients inside and outside their offices to build better relationships with them.
● Achieving client relationship targets and KPI’s as set by the team lead.
● Liaising with internal departments to ensure client needs are fulfilled effectively.
● Escalating and resolving areas of concern as raised by clients.
● Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

● Overall 3-5 years of relevant experience in Key Account Management/Sales in B2B space.
● Knowledge of best customer service practices.
● Strong interpersonal skills and an ability to build rapport with customers.
● Go-getter attitude.