Job Application for Senior Technical Writer at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Do you have a knack for simplifying complex concepts? Do you enjoy breaking down intricate technical details into clear and concise content that empowers users? If you’re looking to bring your expertise to a dynamic team where your work truly makes an impact, we’d love to have you on board. Join us in shaping intuitive, user-centred documentation that brings our cutting-edge products to life for users worldwide.

As a Senior Technical Writer, you will collaborate closely with cross-functional teams, including tech, product and design, to ensure our documentation is accurate and user-friendly. In this role, you will leverage your experience to mentor junior writers, lead documentation projects, and develop documentation for complex products.

Roles and Responsibilities

Technical Writing and Product Documentation
Gather information through product specification docs, interviews, product demos and product exploration.
Work closely with Product Management and Engineering to understand the concepts well and create well-thought-through documents.
Use aids like diagrams, flowcharts and videos in the articles to explain the concepts better.
Conduct peer review, editing and proofreading.
Continuously work towards improving the content quality.
Work with internal teams, identify the documentation bugs and gaps and work on the feedback.

Required Skills and Experience

6+ years of experience in technical writing
Excellent communication skills in English (written and verbal)
Experience in driving complex projects end-to-end: performing effort estimation, defining scope and managing stakeholder expectations
Proven work experience in developing procedural software documentation.
Ability to quickly grasp complex technical concepts and convert them into a consumable form using examples, images and videos
Ability to probe, ask questions and research
Quick learner
Excellent team player

Good to Have

Exposure to API documentation
Market and competitor research and analysis

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Senior Technical Writer

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