Job Application for Senior Technical Consultant at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role:

The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Roles and Responsibilities:

Addressing technical queries on product suite and complete Razorpay product suite
Communicate technical issues to banks/merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
Identify irregularities in functionality and unexpected behaviors with Razorpay products and services
Provide timely resolution to banks/merchants and assist them with post go-live technical issues
Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the bank/merchants.
Act as an advocate in terms of knowledge for razorpay products, their implementations and usages
Enhance the overall experience of the banks /merchants by providing support for technical issues
May travel to client sites in order to resolve extremely complex customer issues

Mandatory Qualifications:

3+ year of experience, in Technical support, data analytics or similar domains
B.Tech/M.Tech degree from reputed college (CS/IT equivalent degree preferred
Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
To explain complex information in simple, clear terms to a non-IT personnel
Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skill
Ability to deal with complex issues and bring it to a closure with least dependency.
Logical thinker with good analytical and problem-solving skills
Good to have Up-to-date technical knowledge in payment or payment gateway domain
Ability for comprehend in-depth understanding of multiple products and processes and multitask
Proficiency in writing complex queries, including nested joins and advanced functions.
Ability to derive outcomes using macro functions and advanced Excel features.
Expertise in performance tuning and subquery optimization for efficient data retrieval.
Skill in analyzing queries and extracted data to identify root causes and actionable insights

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Senior Technical Consultant

Roles and Responsibilities:

Mandatory Qualifications:

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